Netflix Error D7353-5101

Sorry, we're having trouble with your request.

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

Shut down your computer

1. Shut down your computer through the menu:

   • Mac: In the upper left, click the Apple menu, then click Shut Down.

   • Windows: Click the Start menu, then click Power > Shut down.

   • Chromebook: In the bottom right, click the time, then click Sign out > Shut down.

2. Leave your computer off for at least 10 seconds.

3. Turn it back on, then try Netflix again.

Update your Windows version

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

• Windows 11

• Windows 10

Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.