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Netflix Error D7121-1331

If you're seeing error code D7121-1331 on your computer, it most likely means there's a browser issue. Here are some ways to fix it:

This error can be caused by one or more Edge Add-ons or extensions that don't work with Netflix.

  1. In the upper right corner of your browser, click the Extensions icon.

  2. Click Manage Extensions.

  3. Turn off any installed extensions, then try Netflix again.

If these steps fix the problem, you can turn on your extensions one by one to find out which one is stopping Netflix from playing.

Make sure your browser version is supported by checking Netflix system requirements.

If your browser version isn't supported, update your browser to the latest version or use a different browser that supports HTML5.

If you use the Netflix app for Windows:

Uninstall the Netflix app

If you uninstall Netflix, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. Go to the Start menu and type Netflix.

  2. Right-click on or tap and hold the Netflix app.

  3. A popup will appear. Select Uninstall.

  4. Select Uninstall again.

Reinstall the Netflix app

  1. From the Start menu, select Store.

  2. Select Search from the upper right corner of the screen.

  3. Type Netflix in the search box and press Enter.

  4. Select Netflix from the results.

  5. Select Install.

    • If you're asked to sign in, sign in with your Microsoft account.

  6. Once installation is complete, launch the app and try Netflix again.

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