Join Netflix

Netflix says 'Please update your device. This version is no longer supported by Netflix. 5072'

If you see an error on your Apple TV, iPhone, iPad, or iPod touch that says:

Please update your device. This version is no longer supported by Netflix. 5072

It means your device needs an update from Apple. Follow the steps below to fix the problem.

  1. Go to the Apple TV menu, then select Settings.

  2. Select General > Software Updates > Update Software.

  3. Select Download and Install.

  4. When the update is done, try Netflix again.

If you see the message Your Apple TV is up to date and Apple TV's software version is 6.2.1 or earlier, we recommend going to Apple's support site or contacting Apple for more help.

  1. Open the App Store app.

  2. At the top of the screen, select Purchased.

  3. Select Netflix.

  4. If an update is available, select Update. If no update is available, go to the next steps.

  5. Try Netflix again.

Follow Apple's steps to update your device to the latest version, then try Netflix again.

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

Related Articles

Related Articles

Need more help?

Contact Us