Stranger Things 3: The Game - Help & Support

Fight your way through a pixelated Hawkins as 12 playable characters from Stranger Things 3. Team up with a pal or dare to enter The Upside Down solo.

About the game

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Adventure / Action / Role-Playing

Number of players: Single player & multiplayer (local co-op)

Offline play: Yes

Cloud saves: No

This game doesn't use cloud saves. If you uninstall the game or play on a different device you'll start from the beginning.

Content rating: See the game in the Google Play Store or the App Store.

Languages: Arabic, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Indonesian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish, Ukrainian, Vietnamese

Developer: BonusXP

How to download

Requirements

To play, you’ll have to install the game on your device first. You need:

  • A compatible device:

    • Android phone or tablet running Android 8.0 or later

    • iPhone, iPad, or iPod touch running iOS/iPadOS 15 or later

  • An active Netflix subscription

  • An internet connection to download and install the game

  • Enough storage space on your device


Installation

Android phones & tablets

From the Netflix app

The Netflix app includes a Netflix Games row on the home screen and a Games tab at the bottom.

  1. From the home screen in the app, swipe down to find the Netflix Games row, or tap the Games tab.

  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.

  5. Choose your profile and start playing!


From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or search for “Netflix games.”

  2. Select the game from the search results, and tap Install

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

iPhone, iPad & iPod touch

From the Netflix app

The Netflix app includes a Netflix Games row on the home screen.

  1. From the home screen, scroll down to find the Netflix Games row.

  2. Tap on the game, and tap Get Game. The App Store will open.

  3. Select Get or tap the Cloud icon.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen.

  5. The game will launch using the primary profile in the account. Tap the Profile icon in the game if you'd like to change to a different one and start playing!


From the App Store

You can also search for a game in the App Store.

  1. Open the App Store  and search for the game by name or search “Netflix games.”

  2. Select the game from the search results, and select Get or tap the Cloud icon.

  3. The game will download and install. When complete, choose Open.

    • After the game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen. 

  4. If prompted to login, tap Next and then sign in using your Netflix account email address and the password. Select Log in.

  5. Choose your profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

Gameplay questions

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.

Possible spoilers below.

How to connect a controller to play

Connect a wireless controller via Bluetooth to control your character. Xbox and PlayStation controllers are officially supported, and others may work too.

How to enable co-op multiplayer

To play the game with a friend, you will need to connect 2 controllers to your device via Bluetooth. Once the controllers are connected you and your friend will be able to control your characters and play together.

Can't walk through an open unexplored door

Doors to unexplored rooms appear as doorways into black. Once walked through, the room and its contents are revealed. Sometimes, players cannot walk through open unexplored doors because enemies in the unexplored rooms are blocking the doorway.

  • Solution: Try one of these to allow you to move through the door and reveal the room:

    • Use an area effect special ability, such as those from Eleven and Lucas.

    • Use a skill that allows you to move through enemies, such as those from Hopper and Joyce.

Stuck on the timing puzzle in 'Chapter 6: E Pluribus Unum'

For the quest "Invasion of Privacy," you're required to hit two buttons in rapid succession that are across the room from each other in Murray's garage. This requires you to position both characters in front of the buttons, tap one of the buttons, switch characters, and tap the other button, all in rapid succession. The strict timing required can make it difficult to complete.  

  • Solution: Use both hands while playing - one over the timer button and one over the switch characters button - to more quickly hit both. 

Troubleshooting/Issues

General Troubleshooting

If you're having issues while playing a game like lag, freezing, pausing, slow frame rate, black screen, or crashing, try each of the following steps separately and see if it helps. 

  • Close and restart the game.

  • If the game has an update available, download it and try the game again.

  • Restart your device.

If none of these fix the issue or you keep having to repeat them, please contact us. Let us know which game you're playing and what the issue is. 

Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.