Stranger Things 3: The Game - Game Support

Fight your way through a pixelated Hawkins as 12 playable characters from Stranger Things 3. Team up with a pal or dare to enter the Upside Down solo.

About the game

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Adventure / Action / Role-Playing

Number of players: Single player & multiplayer (local co-op)

Offline play: Yes (some features require internet)

Cloud saves: No

This game doesn't use cloud saves. If you uninstall the game or play on a different device you'll start from the beginning.

Content rating: See the game in the Google Play Store or the App Store

Languages: Arabic, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Indonesian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish, Ukrainian, Vietnamese

Developer: BonusXP

How to download

Requirements

To play, you’ll have to install the game on your device first. You need:

A compatible device:
- Android phone or tablet running Android 8.0 or later
- iPhone, iPad, or iPod touch running iOS/iPadOS 15 or later
An active Netflix subscription
An internet connection to download and install the game
Enough storage space on your device

Installation

Android phones & tablets

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.

From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.

Note:

Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.
Tap on the game, and tap Get Game. The Play Store will open.
Tap Install.
- Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.
The game will download and install. When complete, choose Open.
- After a game is installed, you can find it under the Mobile Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.
Choose your profile and start playing!

From the Play Store

You can also search for a game in the Google Play Store.

Open the Play Store and search for the game by name or see all available Netflix games.
Select the game from the search results, and tap Install.
- Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.
The game will download and install. When complete, choose Open.
- After a game is installed, you can find it under the Mobile Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.
If prompted, tap Continue and then sign in using the email address and the password of your Netflix account
Choose your Netflix profile and start playing!

Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

iPhone, iPad & iPod touch

From the Netflix app

The Netflix app includes a Games row on the home screen.

From the home screen in the app, swipe down to find the Games row.

Note:

Not seeing the Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.
Tap on the game, and tap Get Game. The App Store will open.
Select Get or tap the Cloud icon.
The game will download and install. When complete, choose Open.
- After a game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen.
The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!

From the App Store

You can also search for a game in the App Store.

Open the App Store and search for the game by name or see all available Netflix games.
Select the game from the search results, and select Get or tap the Cloud icon.
The game will download and install. When complete, choose Open.
- After the game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen.
If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.
Choose your profile and start playing!

Gameplay questions

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.

Possible spoilers below.

How to connect a controller to play

Connect a wireless controller via Bluetooth to control your character. Xbox and PlayStation controllers are officially supported, and others may work too.

How to enable co-op multiplayer

To play the game with a friend, you will need to connect 2 controllers to your device via Bluetooth. Once the controllers are connected you and your friend will be able to control your characters and play together.

Can't walk through an open unexplored door

Doors to unexplored rooms appear as doorways into black. Once walked through, the room and its contents are revealed. Sometimes, players cannot walk through open unexplored doors because enemies in the unexplored rooms are blocking the doorway.

Solution: Try one of these to allow you to move through the door and reveal the room:
- Use an area effect special ability, such as those from Eleven and Lucas.
- Use a skill that allows you to move through enemies, such as those from Hopper and Joyce.

Stuck on the timing puzzle in 'Chapter 6: E Pluribus Unum'

For the quest "Invasion of Privacy," you're required to hit two buttons in rapid succession that are across the room from each other in Murray's garage. This requires you to position both characters in front of the buttons, tap one of the buttons, switch characters, and tap the other button, all in rapid succession. The strict timing required can make it difficult to complete.

Solution: Use both hands while playing - one over the timer button and one over the switch characters button - to more quickly hit both.

Troubleshooting/Issues

Having a problem with the game? Here are fixes to try for common problems.

This game doesn't use cloud saves. If you uninstall the game or play on a different device you'll start from the beginning.

Game crashes, freezes, or stops responding

If your game stops working, won't respond, or closes suddenly:

Close the game and any other apps running on your device, then try again.
Restart your device, then try again.
Check for available game updates and install them, then try again.

Game performance or visual issues

If your game doesn't perform well, lags, or visually skips or stutters:

Close the game and any other apps running on your device, then try again.
Check for available game updates and install them, then try again.

Game sound or volume issues

If you don't get any sound or the volume is too quiet:

Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.
If the game has its own sound settings, check if they're on and turned up.
If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

Close the game and any other apps running on your device, then try again.
Check for available game updates and install them, then try again.

Game error message or code

If you get an NGP error, go to the matching article below for steps that fix the problem.

If you get a different error message or code, please contact us and let us know there's a problem.

Lost game progress or missing game items

If you lost game progress, your game save was reset, or are missing game items or currency:

If you uninstalled the game or reset the game data, the game data was removed and can't be recovered.
If you didn't uninstall the game or reset the game data and still have this issue, please contact us.

If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.

Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.