Netflix says 'HDCP Unauthorized. Content Disabled.'

If you see an error that says

HDCP Unauthorized. Content Disabled.

It typically points to a hardware problem where your device cannot play protected content. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Powercycle your device

  1. Unplug your device from your TV and its power source for at least 1 minute.

  2. Plug your device back in.

  3. Turn the device back on with the Fire TV remote.

  4. Try Netflix again.

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content.

  1. Ensure that you are using an HDMI cable.

  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

  3. Try reversing the ends or try a new HDMI cable.

  4. Try another HDMI port on your TV.

  5. If available, try an HDMI port on another TV.

Roku

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content.

  1. Ensure that you are using an HDMI cable.

  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

  3. Try reversing the ends or try a new HDMI cable.

  4. Try another HDMI port on your TV.

  5. If available, try an HDMI port on another TV.

Contact Roku

If you are still experiencing this error message, contact Roku for further assistance.

Roku Streaming Stick

Powercycle your device
  1. Unplug your device from your TV and its power source for at least 1 minute.

  2. Plug your device back in.

  3. Turn the device back on with the Roku remote.

  4. Try Netflix again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.