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Netflix says 'HDCP Unauthorized. Content Disabled.'

If you see an error that says

HDCP Unauthorized. Content Disabled.

It typically points to a hardware problem where your device cannot play protected content. Follow the troubleshooting steps for your device below to resolve the issue.

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

There might be an issue with the connection between your device and the TV.

To fix the problem:

  1. Make sure you're using an HDMI cable.

  2. Try reversing the ends of the HDMI cable.

  3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

  4. Try connecting to a different HDMI port on your TV.

  5. Try a new HDMI cable.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

There might be an issue with the connection between your device and the TV.

To fix the problem:

  1. Make sure you're using an HDMI cable.

  2. Try reversing the ends of the HDMI cable.

  3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

  4. Try connecting to a different HDMI port on your TV.

  5. Try a new HDMI cable.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

If you are still experiencing this error message, contact Roku for further assistance.

  1. Unplug your device from your TV and its power source for at least 1 minute.

  2. Plug your device back in.

  3. Turn the device back on with the Roku remote.

  4. Try Netflix again.

  1. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

  2. Try another HDMI port on your TV.

  3. If available, try an HDMI port on another TV.

If you are still experiencing this error message, contact Roku for further assistance.

We're looking into this problem. To help us investigate, contact us.

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