Netflix Error Playback:10013;

Cannot play title. Please try again later.

This error usually means information stored on your device needs to be refreshed, or a network issue stopped Netflix from playing.

To fix the problem:

Quit and reopen the app

  1. Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.

  2. Swipe up on the app to quit it.

  3. Open the app, then try again.

Note:
These steps might be different on your device. Go to Apple's support site for steps to quit and reopen an app on iPhone or iPad.

Reinstall the Netflix app

Uninstalling the app will delete any downloads saved to your device and sign you out of Netflix.
  1. Go to the home screen, then tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  5. When the app is installed, try Netflix again.

Note:
If you can't find the Netflix app after removing it, follow Apple's steps to redownload an app from the App Store.

What to do next

We're looking into this problem. To help us investigate, contact us.

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