Netflix Error 5.9

There is a problem playing the video. Please try again. (5.9)

This error happens when an issue with data stored on your device stops Netflix from playing.

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.

Reinstall the Netflix app

These steps will remove any TV show or movie downloads saved on your device and sign you out of your Netflix account.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.

These steps will also reinstall the app:

1. Open the Play Store app, then search for "Netflix."

2. In the list, find and tap the Netflix app.

3. Tap Uninstall.

4. Tap Install, and wait until it's done.

5. Tap Open, then try Netflix again.