Netflix Error 500.-172

Device failure occurred. Please try again (500.-172).

To fix this error:

Quit and reopen the app

1. Go to your device's home screen or apps list.

2. Tap and hold the app, then tap App info.

3. Tap Force stop > OK.

4. Reopen the app, then try again.

Note:The steps to quit and reopen an app may be different for your device. For help, check the manual that came with your device or contact the company that made it.

What to do next

If you're still getting an error, check the error code displayed on your Android phone or tablet:

• If the error code has changed to 501.-172, visit Netflix Error 501.-172 to fix the issue.

• If the error code hasn't changed, contact Customer Service.