Netflix Error CM:1852797029;

You may get one of these errors on your iPhone, iPad, or Apple TV.

Cannot play title. Please try again later.
(CM:1852797029;)

A problem occurred while playing this item. Try again later, or select a different item.
Cannot play title. Please try again later. Code: 1852797029

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem, follow the steps for your device.

Restart your iPhone or iPad
  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Restart your Apple TV
  1. Press and hold the Menu button on the Apple TV remote until you're back on the home screen.

  2. Select Settings > System > Restart.

  3. Try Netflix again.

If the steps worked and the error happens again later, contact Apple support for help fixing an audio issue with your device.

If the steps didn't work, contact us.

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