Report ad issues or share feedback
If you notice an issue while watching an ad on Netflix, you can report it directly using the Report a Problem tool on the Netflix app for iPhone, iPad, or Apple TV, or on Netflix.com using a computer web browser. Reporting a problem notifies our content teams to look into the issue and work on fixing it as quickly as possible.
You can use the Report a Problem tool to report any of these issues with an ad:
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Issues with an ad's video quality.
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Issues with an ad's audio quality or volume.
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Issues with where or when the ad was shown.
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An ad doesn't play in the language you want.
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An ad repeats too many times.
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An ad has inappropriate content.
How to report issues with an ad
Report a problem using your iPhone, iPad, or Apple TV
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While an ad is playing, press Pause
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In the upper right, select the flag icon
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Select any issues that you're having trouble with.
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Select Send.
Report a problem using your computer web browser
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While an ad is playing, press Pause
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In the upper right, click the flag icon
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Select the option that best matches the issue:
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Audio, Visual or Language Issues (The ad is hard to hear, view, or understand.)
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Another Issue (Something else is wrong with the ad.)
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Select any additional issues that apply.
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Optionally, enter additional details about the problem or describe a different issue.
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Click Send.
If an ad is shown that you don't think you should be seeing, or want to report a problem on a device that doesn't have the Report a Problem tool, contact us for more help.