Netflix Error tvq-rte-2

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem:

Restart your device

1. Turn off your device.

   Note:If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.

2. Leave your device off for at least 30 seconds.

3. Turn on your device and try Netflix again.

Restart your home network

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.