Netflix Error NW-3-6

If you experience the error code NW-3-6, accompanied by the following error message:

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help Code: NW-3-6

It's typically due to a device or network configuration issue preventing you from accessing Netflix. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your Internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home Internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to the manufacturer of the device for more assistance.

Restart your home network

For this step, make sure to leave your Blu-ray player and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and attempt to stream Netflix again.

Connect your Blu-ray player directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your Blu-ray player.

  2. Plug your Blu-ray player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your Blu-ray player and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

PlayStation 3

Verify Proper DNS Settings

Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

Reset your PlayStation
  1. Unplug your PlayStation 3 from power for at least 1 minute.
  2. While your PlayStation 3 is unplugged, press the power button on the device to discharge it.
  3. Plug your PlayStation 3 back in.
  4. Turn your PlayStation 3 on with the power button.
  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

PlayStation 4

Verify Proper DNS Settings
  1. From the PS4 main menu, navigate to Settings
  2. Select Network
  3. Select Set Up Internet Connection
  4. Choose either Use Wi-Fi or Use a LAN Cable depending on the connection method
    • If Wireless, use the following steps before proceeding
      • Under Use Wi-Fi section, select Custom
      • Select your Wi-Fi network name
    • If Wired connection, select Custom for Operation mode
  5. Select Automatic for IP Address Settings
  6. Select Do Not Specify for DHCP Host Name
  7. Select Automatic for DNS Settings
  8. Select Automatic for MTU Settings
  9. Select Do Not Use for Proxy Server
  10. Select Test Connection

Reset your PlayStation

Turn off your PlayStation 4 and unplug it from power. After about a minute, plug your PlayStation 4 back in, turn it on, and attempt to launch the Netflix app again.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

Roku

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your Internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home Internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to the manufacturer of the device for more assistance.

Restart your home network

For this step, make sure to leave your streaming media player and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your streaming media player.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and attempt to stream Netflix again.

Connect your streaming media player directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your streaming media player.

  2. Plug your streaming media player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your streaming media player and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your streaming media player directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

Set-top Box or Streaming Media Player

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your Internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home Internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to the manufacturer of the device for more assistance.

Restart your home network

For this step, make sure to leave your streaming media player and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your streaming media player.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and attempt to stream Netflix again.

Connect your streaming media player directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your streaming media player.

  2. Plug your streaming media player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your streaming media player and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your streaming media player directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

Smart TV

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your Internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home Internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to the manufacturer of the device for more assistance.

Restart your home network

For this step, make sure to leave your smart TV and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and attempt to stream Netflix again.

Connect your smart TV directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off or unplug your smart TV.

  2. Plug your smart TV directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your smart TV and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your smart TV directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.
What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

Xbox 360

Confirm your Xbox's DNS Settings
  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Network Settings.
  4. Choose your network and select Configure Network.
  5. Select DNS Settings and choose Automatic.
  6. Turn the Xbox off and back on.
  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.

Xbox One

Confirm your Xbox's DNS Settings
  1. Press the Menu button on your Xbox One controller and select Settings, or select Settings from the Home screen.
  2. Select Network.
  3. Select Advanced settings.
  4. Select DNS settings.
  5. Select Automatic.
  6. Press the B button to Save.
  7. Try Netflix again.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact your Internet Service Provider for help resolving a DNS resolution issue.