Netflix Playback Error NW-3-6

If you get the error code NW-3-6 on your device, accompanied by the following error message:

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help Code: NW-3-6

...it's typically due to a device or network configuration issue preventing you from accessing Netflix.

Verify Proper DNS Settings

  • If you have made any changes to your DNS settings on your device or home network, try reverting the changes and try Netflix again. If you are unsure how to do so or if you have not made any changes continue below.
  1. Reach out to the manufacturer of your device to verify the DNS settings.
  2. If you still cannot connect to Netflix, you will want to reach out to your Internet service provider to also verify the DNS settings.
  3. Once you have confirmed proper DNS settings on your device and home network, try Netflix again.

Troubleshoot problems connecting to Netflix

If you're still having issues playing your movie or TV show, see our steps for troubleshooting problems connecting to Netflix.

Wait time: 4 minutes