Netflix Error NW-2-5

Follow the steps to fix this error.

Smart TV

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Set-top box or streaming media player

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Unplug your device from power.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Plug in your device.

  9. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Roku

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Restart your home network

  1. Unplug your device from power.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Plug in your device.

  9. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

PlayStation 5

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Verify your DNS settings

  1. From the Home screen go to Settings settings.

  2. Select Network > Settings > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For wireless, choose your Wi-Fi network name > Advanced Settings

    • For wired, choose Wired LAN > Advanced Settings.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Select OK to test your connection.

  6. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

PlayStation 4

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Verify your DNS settings

  1. From the main menu, go to Settings.

  2. Select Network > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For Use Wi-Fi choose Custom, then choose your Wi-Fi network.

    • For Use a LAN Cable choose Custom > Operation mode.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Choose Test Connection.

  6. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

PlayStation 3

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Change DNS settings to default

  1. From the main menu, go to Settings.

  2. Choose Network Settings > Internet Connection Settings > OK.

  3. Choose Custom.

  4. Choose the connection type you use:

    • For Wireless, choose these options:

      • Under the WLAN section, choose Enter Manually.

      • Choose IP Address Setting.

    • For Wired Connection, choose Auto-Detect for Operation mode.

  5. As you go through the next settings, choose these options:

    • IP Address Setting > Automatic

    • DHCP Host > Do Not Set

    • DNS Setting > Automatic

    • Proxy Server > Do Not Use

    • MTU > Automatic

    • UPnP > Enable

  6. To save your settings, press the X button.

  7. Choose Test Connection.

  8. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Xbox Series X/S

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Confirm your Xbox's DNS settings

  1. Press the Xbox button to open the Guide.

  2. From the Profile & system menu, choose Settings.

  3. Choose General > Network Settings > Advanced Settings > DNS Settings.

  4. Choose Automatic.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Xbox One

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Confirm your Xbox's DNS settings

  1. Press the Xbox button to open the Guide.

  2. From the Profile & system menu, choose Settings.

  3. Choose General > Network Settings > Advanced Settings > DNS Settings.

  4. Choose Automatic.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Xbox 360

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and choose System Settings.

  3. Choose Network Settings.

  4. Choose your network then choose Configure Network.

  5. Choose DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Blu-ray player

Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.