Netflix Error NW-2-5

Netflix has encountered an error. Retrying in [X] seconds.
Code: NW-2-5

This error happens when an issue with your network stops your device from reaching Netflix.

To fix the problem:

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Check your internet connection

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

Note:
Because the steps to connect to the internet or troubleshoot a network issue are often unique for each device, Netflix Customer Service isn't able to assist with following the steps for your device.

To get the connection steps for your device:

  • Check the instructions or manual that came with your device.

  • Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

Restart your home network

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:
Some devices, modems, and routers might take longer to reconnect to the Internet.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

If the steps above didn't work, follow the steps for your device.

Video game consoles

PlayStation 3

Change DNS settings to default

  1. From the main menu, go to Settings.

  2. Choose Network Settings > Internet Connection Settings > OK.

  3. Choose Custom.

  4. Choose the connection type you use:

    • For Wireless, choose these options:

      • Under the WLAN section, choose Enter Manually.

      • Choose IP Address Setting.

    • For Wired Connection, choose Auto-Detect for Operation mode.

  5. As you go through the next settings, choose these options:

    • IP Address Setting > Automatic

    • DHCP Host > Do Not Set

    • DNS Setting > Automatic

    • Proxy Server > Do Not Use

    • MTU > Automatic

    • UPnP > Enable

  6. To save your settings, press the X button.

  7. Choose Test Connection.

  8. Try Netflix again.

Contact your internet service provider

This issue can be caused by the domain name system (DNS). If you still can't connect to Netflix, contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

PlayStation 4

Verify your DNS settings

  1. From the main menu, go to Settings.

  2. Select Network > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For Use Wi-Fi choose Custom, then choose your Wi-Fi network.

    • For Use a LAN Cable choose Custom > Operation mode.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Choose Test Connection.

  6. Try Netflix again.

Contact your internet service provider

This issue can be caused by the domain name system (DNS). If you still can't connect to Netflix, contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

PlayStation 5

Verify your DNS settings

  1. From the main menu, go to Settings.

  2. Select Network > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For Use Wi-Fi choose Custom, then choose your Wi-Fi network.

    • For Use a LAN Cable choose Custom > Operation mode.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Choose Test Connection.

  6. Try Netflix again.

Contact your internet service provider

This issue can be caused by the domain name system (DNS). If you still can't connect to Netflix, contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

Xbox 360

Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and choose System Settings.

  3. Choose Network Settings.

  4. Choose your network then choose Configure Network.

  5. Choose DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

Contact your internet service provider

This issue can be caused by the domain name system (DNS). If you still can't connect to Netflix, contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

Xbox One

Confirm your Xbox's DNS settings

  1. Press the Xbox button to open the Guide.

  2. From the Profile & system menu, choose Settings.

  3. Choose General > Network Settings > Advanced Settings > DNS Settings.

  4. Choose Automatic.

  5. Try Netflix again.

Contact your internet service provider

This issue can be caused by the domain name system (DNS). If you still can't connect to Netflix, contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

Xbox Series X/S

Confirm your Xbox's DNS settings

  1. Press the Xbox button to open the Guide.

  2. From the Profile & system menu, choose Settings.

  3. Choose General > Network Settings > Advanced Settings > DNS Settings.

  4. Choose Automatic.

  5. Try Netflix again.

Contact your internet service provider

This issue can be caused by the domain name system (DNS). If you still can't connect to Netflix, contact your internet service provider (ISP) and ask them for help with the DNS. Ask your ISP to make sure that your device can connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

All other devices

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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