Netflix Error NW-2-5

If you see the error code NW-2-5, it usually means a network connectivity issue is stopping your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray player

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Make sure you're connected to the internet

Test your internet connection by doing one of these steps:

  • Run a network connection test from your device settings.

  • Try a different app that uses internet on your device.

If the connection test fails or you can’t open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it connected.

If the connection test works, or you can open another app, continue to the steps below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

PlayStation 3

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Make sure you're connected to the internet

Test your internet connection by doing one of these steps:

  • Run a network connection test from your device settings.

  • Try a different app that uses internet on your device.

If the connection test fails or you can’t open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it connected.

If the connection test works, or you can open another app, continue to the steps below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Verify your DNS settings

  1. From the PS3 main menu, navigate to Settings.

  2. Select Network Settings.

  3. Select Internet Connection Settings.

  4. Press OK on the confirmation screen.

  5. Select Custom.

  6. Choose either Wired Connection or Wireless, depending on your connection method.

    • If Wireless, use the following steps before proceeding.

      • Under the WLAN section, select Enter Manually.

      • Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be entered automatically).

    • If Wired Connection, select Auto-Detect for Operation mode.

  7. Confirm that the settings on your PS3 match these options:

    • IP Address Setting: Automatic

    • DHCP Host: Do Not Set

    • DNS Setting: Automatic

    • Proxy Server: Do Not Use

    • MTU: Automatic

    • UPnP: Enable

  8. To save your settings, press the X button.

  9. Select Test Connection.

    • If your connection test is successful, try Netflix again.

    • If your connection test fails, continue troubleshooting below.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

PlayStation 4

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Test your Internet connection

  1. Begin from the PS4 Home screen.

    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Close Application, then select OK to return to the Home screen.

  2. Press Up on the D-pad.

  3. Select Settings.

  4. Select Network.

  5. Select Test Internet Connection.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Verify your DNS settings

  1. From the PS4 main menu, navigate to Settings.

  2. Select Network.

  3. Select Set Up Internet Connection.

  4. Choose either Use Wi-Fi or Use a LAN Cable depending on your connection method.

    • If your connection is wireless, use the following steps before proceeding:

      • Under Use Wi-Fi, select Custom.

      • Select your Wi-Fi network name.

    • If your connection is wired, select Custom for Operation mode.

  5. Confirm that the settings on your PS4 match these options:

    • IP Address Settings: Automatic

    • DHCP Host: Don't Specify

    • DNS Settings: Automatic

    • Proxy Server: Don't Use

    • MTU Settings: Automatic

  6. Select Test Connection.

  • If the connection test is successful, try Netflix again.

  • If the connection test fails, continue troubleshooting below.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

PlayStation 5

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Test your internet connection

  1. Start from the PS5 Home screen.

  2. In the upper right, select Settings settings.

  3. Select Network > Connection Status > Test Internet Connection.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Verify your DNS settings

  • Start from the PS5 Home screen.

  • From the upper right, select Settings settings.

  • Select Network > Settings > Set Up Internet Connection.

  • Follow the option for your network connection type:

    • For wireless, select your Wi-Fi network name > Advanced Settings.

    • For wired, select Wired LAN > Advanced Settings.

Confirm that the settings on your PS5 match these options:

  • IP Address Settings: Automatic

  • DHCP Host: Don't Specify

  • DNS Settings: Automatic

  • Proxy Server: Don't Use

  • MTU Settings: Automatic

6. Select OK to test your connection.

  • If the connection test is successful, try Netflix again.

  • If the connection test fails, continue troubleshooting below.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Roku

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Make sure you're connected to the internet

Test your internet connection by doing one of these steps:

  • Run a network connection test from your device settings.

  • Try a different app that uses internet on your device.

If the connection test fails or you can’t open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it connected.

If the connection test works, or you can open another app, continue to the steps below.

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

    Note:
    Make sure your device is completely off, not just in sleep or standby mode.
  2. Leave your device off for 30 seconds.

  3. Turn on your device and try Netflix again.

Restart your home network

  1. Unplug your Roku from power.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Plug in your Roku and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Set-top box or streaming media player

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Make sure you're connected to the internet

Test your internet connection by doing one of these steps:

  • Run a network connection test from your device settings.

  • Try a different app that uses internet on your device.

If the connection test fails or you can’t open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it connected.

If the connection test works, or you can open another app, continue to the steps below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Smart TV

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Make sure you're connected to the internet

Test your internet connection by doing one of these steps:

  • Run a network connection test from your device settings.

  • Try a different app that uses internet on your device.

If the connection test fails or you can’t open another app, then your device isn't connected to the internet. Ask your device manufacturer for help getting it connected.

If the connection test works, or you can open another app, continue to the steps below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Xbox 360

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Test your internet connection

  1. From the Xbox 360 main menu, select Settings.

  2. Select System Settings.

  3. Select Network Settings.

  4. Select Wired Network or Wireless Network depending on your connection method.

  5. Select Test Xbox LIVE Connection.

  6. Select Continue.

Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and select System Settings.

  3. Select Network Settings.

  4. Choose your network and select Configure Network.

  5. Select DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Xbox One

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Test your internet connection

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network settings > Test network connection.

    • If the test fails, visit the Xbox network support page for help with the error message that appears.

    • If the test shows your device is connected, continue below.

Confirm your Xbox's DNS settings

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network Settings > Advanced Settings > DNS Settings.

  4. Select Automatic.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Xbox Series X/S

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Test your internet connection

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network settings > Test network connection.

    • If the test fails, visit the Xbox network support page for help with the error message that appears.

    • If the test shows your device is connected, continue below.

Confirm your Xbox's DNS settings

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network Settings > Advanced Settings > DNS Settings.

  4. Select Automatic.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.