Netflix Error tvq-st-103

If you see the error code tvq-st-103, often with one of these messages:

Unable to connect to Netflix. Please try again or visit: www.netflix.com/help
Netflix has encountered an error. Retrying in [X] seconds.

It usually means that a network problem is stopping your device from reaching Netflix. Follow the troubleshooting steps for your device to solve the problem.

Amazon Fire TV/Stick

Reload the Netflix app

  1. On the error screen, select More Details.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

If you can't complete these steps, continue troubleshooting below.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Press the Home button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Scroll down and select Netflix.

  6. Select Delete or Uninstall.

Reinstall the Netflix app

  1. From the Amazon Fire TV home screen, select Search.

  2. Type Netflix, then select Netflix.

  3. Select Netflix again.

  4. Select Download.

  5. When the download completes, select Open.

  6. Select Sign In.

  7. Enter your Netflix email address and password and try Netflix again.

Blu-ray player

Restart your device

  1. Turn off your device.

    Note:
    If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.
  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

PlayStation 3

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Reload the Netflix app

  1. On the error screen, select More Details.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

If you can't complete these steps, continue troubleshooting below.

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Test your internet connection

  1. From the PS3 main menu, navigate to Settings.

    • If you're not already at the main menu, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Select Network Settings.

  3. Select Internet Connection, then verify it's set to Enabled. If it’s Disabled, make sure to select Enable.

  4. Select Internet Connection Test.

    • If you are able to connect to the internet, check your date and time settings.

    • If you are unable to connect to the internet, you may be having network connection issues.

Sign out of the PlayStation Network

  1. From the PlayStation home screen, select PSN.

  2. Select Account Management and press the Triangle button.

  3. Select Sign Out and confirm the selection.

  4. From the PlayStation Home screen, select PSN from the second column from the right.

  5. Select Sign In.

  6. Enter your PlayStation Network (PSN) email address and password.

    • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.

    • The PSN sign in prompt will ask for your Sign In ID (Email Address) and give you the option to Sign In Automatically (Auto Sign In) . Checking the Auto Sign In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix.

  7. Select Sign In.

    • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to the PSN. If prompted, read and agree to the Terms of Use.

  8. Once you've successfully connected to the PSN, try Netflix again.

Restart your PlayStation

  1. Unplug your PlayStation 3 from power for at least 1 minute.

  2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

  3. Plug your PlayStation 3 back in.

  4. Turn your PlayStation 3 on with the power button.

  5. Try Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press the Triangle button on your controller.

  4. Select Delete.

  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. From the PS3 Home Screen, select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

  6. Once Netflix has finished downloading, select Start.

  7. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

PlayStation 4

Reload the Netflix app

  1. On the error screen, select More Details.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

If you can't complete these steps, continue troubleshooting below.

Restart your PlayStation

  1. Unplug your PlayStation 4 from power for at least 1 minute.

  2. Plug your PlayStation 4 back in.

  3. Turn your PlayStation 4 on with the power button.

  4. Try Netflix again.

Uninstall and reinstall the Netflix app

  1. Begin from the PS4 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on the controller.

  4. Select Delete.

  5. Select OK.

    Note:
    Deleting the Netflix app will not remove the Netflix icon from your PS4 home screen.
  6. Select the Netflix icon. The PlayStation store will launch.

  7. Select the Download icon.

  8. Once Netflix has finished downloading, select Start.

  9. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Set-top box or streaming media player

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Reload the Netflix app

  1. On the error screen, select More Details.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

If you can't complete these steps, continue troubleshooting below.

Sign out of Netflix

  1. From the Netflix Home screen, open the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

Note:
If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Smart TV

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

Restart your home network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Roku

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Sign out of Netflix

  1. From the Netflix Home screen, open the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

Note:
If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Deactivate and reactivate the Netflix app

  1. Press the Home button to navigate to the Roku home screen.

  2. Highlight the Netflix app and press the star key on the remote.

  3. Select Remove channel.

  4. Select Remove channel again to confirm.

  5. From the home screen, select Streaming Channels.

  6. Select Movies & TV.

  7. Select Netflix.

  8. Select Add Channel.

  9. Select Go to channel.

  10. Sign in to your account and try Netflix again.

Restart your home network

  1. Turn off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Xbox 360

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Reload the Netflix app

  1. On the error screen, select More Details.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

If you can't complete these steps, continue troubleshooting below.

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and select System Settings.

  3. Select Network Settings.

  4. Choose your network and select Configure Network.

  5. Select DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Sign out of Netflix

  1. While inside the Netflix app, press the red B button on the Xbox 360 controller.

  2. From the on-screen menu, select the Settings .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Sign back in and try Netflix again.

If you can't find the Settings icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

  3. Sign back in and try Netflix again.

Xbox One

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

  • Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

  • Make sure your network meets Netflix's suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.