Netflix Error UI-113

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Go to the sign-out screen:

   • If you're still on the error screen, select More Info or More Details.

   • From the Netflix Home screen, select Settings or the Settings icon .

   • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the sign-out screen, select Reset.

   • If you don't see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Turn off your Blu-ray player.
   

2. Plug your Blu-ray player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your Blu-ray player and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't watch Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your PlayStation 3 from power for at least 1 minute.

2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

3. Plug your PlayStation 3 back in.

4. Turn your PlayStation 3 on with the power button.

5. Try Netflix again.

1. Begin from the PS3 home screen.

   • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press X.

4. Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?

5. Select Yes.

6. Enter your email address and password and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Turn off your game console.
   

2. Plug your game console directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your game console and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your PlayStation 4 from power for at least 1 minute.

2. Plug your PlayStation 4 back in.

3. Turn your PlayStation 4 on with the power button.

4. Try Netflix again.

1. From the Netflix home screen, press O on the controller.

2. Select the gear icon.

3. Select Sign Out.

4. Select Yes.

5. Try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Turn off your game console.
   

2. Plug your game console directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your game console and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

1. Unplug your Roku from power for at least 10 seconds.

2. Plug your Roku back in.

3. Turn your Roku on by pressing any button on the Roku remote.

4. Wait 1 full minute.

5. Try Netflix again.

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Unplug your Roku from power.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Plug in your Roku and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Unplug your Roku from power.

2. Plug your Roku directly into your modem using an Ethernet cable.

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

4. Plug in your Roku and try Netflix again.

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Go to the sign-out screen:

   • If you're still on the error screen, select More Info or More Details.

   • From the Netflix Home screen, select Settings or the Settings icon .

   • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the sign-out screen, select Reset.

   • If you don't see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Turn off your streaming media player.
   

2. Plug your streaming media player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your streaming media player and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. Go to the sign-out screen:

   • If you're still on the error screen, select More Info or More Details.

   • From the Netflix Home screen, select Settings or the Settings icon .

   • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the sign-out screen, select Reset.

   • If you don't see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Turn off or unplug your smart TV.
   

2. Plug your smart TV directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your smart TV and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

1. While inside the Netflix app, press the red B button on the Xbox 360 controller.

2. From the on-screen menu, select the Settings .

3. Select Sign out.

4. Select Yes to confirm.

5. Sign back in and try Netflix again.

If you can't find the Settings icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

3. Sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

1. While in the Netflix app, press the red B button on your controller until the menu appears on the left.

2. From the bottom of the menu, select Get Help > Sign out.

3. Select Yes to sign out.

4. Sign in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.