Netflix Error UI-113

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

   • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your Blu-ray player.
   

2. Plug your Blu-ray player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your Blu-ray player and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your PlayStation 3 from power for at least 1 minute.

2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

3. Plug your PlayStation 3 back in.

4. Turn your PlayStation 3 on with the power button.

5. Try Netflix again.

1. Begin from the PS3 Home Screen.

   • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press X.

4. Immediately after pressing X, press and hold both Start and Select until you see a message asking Do you want to reset your Netflix settings and re-register?

5. Select Yes.

6. Enter your email address and password and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your game console.
   

2. Plug your game console directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your game console and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your PlayStation 4 from power for at least 1 minute.

2. Plug your PlayStation 4 back in.

3. Turn your PlayStation 4 on with the power button.

4. Try Netflix again.

1. From the Netflix home screen, press O on the controller.

2. Select the gear icon.

3. Select Sign Out.

4. Select Yes.

5. Try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your game console.
   

2. Plug your game console directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your game console and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your Roku from power for at least 10 seconds.

2. Plug your Roku back in.

3. Turn your Roku on by pressing any button on the Roku remote.

4. Wait 1 full minute.

5. Try Netflix again.

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

1. Unplug your Roku from power.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Plug in your Roku and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Unplug your Roku from power.

2. Plug your Roku directly into your modem using an Ethernet cable.

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

4. Plug in your Roku and try Netflix again.

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your device directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

   • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your streaming media player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your streaming media player.
   

2. Plug your streaming media player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your streaming media player and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your streaming media player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

   • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off or unplug your smart TV.
   

2. Plug your smart TV directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your smart TV and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

1. While inside the Netflix app, press the red B button on the Xbox 360 controller.

2. From the on-screen menu, select the gear icon on the right.

3. Select Sign out.

4. Select Yes to confirm.

5. Sign back in and try Netflix again.

If you cannot locate the gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

3. Sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

1. While inside the Netflix app, locate the Menu Row or press the B button on the controller.

2. From the on-screen menu, select the gear icon on the right.

3. Select Sign Out.

4. Sign back in and try Netflix again.

If you cannot locate the Gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

3. Sign back in and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your credentials to sign in to your account.

   • If you see a Netflix Site Error, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

   • If you do not see a Netflix Site Error, continue troubleshooting below.

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.