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Netflix Error ui-113

You might get the error code ui-113 with this message:

Couldn't connect to Netflix. Please try again or restart your home network and streaming device.

This error happens when an issue with data on your device or your network connection stops Netflix from working, or if your device is no longer supported.

To fix the problem:

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Netflix may no longer be available on some older TVs, cable boxes, and streaming devices because the Netflix app or software on the device can't update to a supported version.

To check if the Netflix version on your device is no longer supported:

  1. On the error screen, select More Details.

  2. Select Device.

  3. Under SDK version or Platform version, check the version number:

    • If your device's version shows 4.1.3 or above:

      • Check for a firmware update for your device. Your device may have an available update to a newer version of the app or software on your device. For help checking for a firmware update, check the manual that came with your device or contact the company that made it.

      • Contact the device manufacturer. Check with the company that made your device to see if it's scheduled to get an update to the Netflix app. You may need to use Netflix on another device until that time.

    • If your device's version shows 4.1.2 or below, the Netflix app or software on your device is no longer supported. To continue watching, you'll need to use a different Netflix-supported device.

  1. Go to the Netflix home screen, then go left to open the menu.

  2. At the bottom, select Get Help > Sign out > Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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