Netflix Error UI-113

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Begin from the PS3 home screen.

   • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press X.

4. Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?

5. Select Yes.

6. Enter your email address and password and try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Unplug your Roku from power.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Plug in your Roku and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.