Netflix Error UI-800-3 on PlayStation 3

If you experience the error code UI-800-3 on your PlayStation, it typically points to a need to agree to Sony's Terms of Service, and is usually encountered after a PlayStation system update. To resolve the error, you will need to sign in to the PlayStation Network and accept Sony's Terms of Service by following the steps below.

Manually Sign In to the PlayStation Network

Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. From the PlayStation home screen, select PSN.
  2. Select Account Management and press the Triangle button.
  3. Select Sign Out and press the X button.
  4. From the PlayStation Main Menu, select PSN, then Sign In
    • The PSN icon is located in the second column from the right on the PlayStation home screen.
  5. Enter your PlayStation Network sign-in ID (email address) and password.
    • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.
    • The PSN sign in prompt is a black screen with white writing and will ask for your Sign-In ID (Email Address) and gives you the option to "Sign In Automatically (Auto Sign-In)." Checking this box will usually eliminate the need to sign in to PlayStation Network each time you launch Netflix.
  6. Select Sign In.
    • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to PSN. If prompted, read and agree to the Terms of Use.
  7. Once you have successfully connected to PSN, launch Netflix and attempt to stream again.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press the Triangle button on the PlayStation controller.
  4. Select Delete.
  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Select Yes when presented with: "To use this feature, you must download software. Do you want to download now?" The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.
  2. Select Apps.
  3. Select Movies/TV.
  4. Select Netflix.
  5. Select Download.
  6. Once Netflix has finished downloading, select Start.
  7. Sign in to your Netflix account and attempt to stream again.
    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Verify Proper DNS Settings

Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.