Netflix Error UI-800-3

If you experience the error code UI-800-3, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Restart your device
  1. Unplug your Amazon Fire TV/Stick and your TV from power for at least 1 minute.
  2. Plug your Amazon Fire TV/Stick and your TV back in.
  3. Turn your Amazon Fire TV/Stick and your TV back on.
  4. Try Netflix again.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Clear the Netflix app data
  1. Press the Home button on your Amazon Fire TV remote.
  2. Scroll right and select Settings.
  3. Scroll right and select Applications.
  4. Select Manage installed applications.
  5. Locate and select the Netflix app.
  6. Scroll down and select Clear data.
  7. Select Clear data again.
  8. Scroll down and select Clear cache.
  9. Unplug your Amazon Fire TV for 30 seconds
  10. Plug your Amazon Fire TV back in, then try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app

  1. From the home screen, select Settings.
  2. Select Applications.
  3. Select Manage All Installed Applications.
  4. Scroll down and select Netflix.
  5. Select Delete or Uninstall.

Reinstall the Netflix app

  1. From the home screen, select Search.
  2. Type "Netflix," then select Netflix.
  3. Select Netflix.
  4. Select Free or Download.
  5. When the download completes, select Open.
  6. Select Sign In.
  7. Enter your Netflix email address and password and try Netflix again.

Blu-ray Player

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Restart your home network

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Connect your Blu-ray player directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your Blu-ray player.

  2. Plug your Blu-ray player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your Blu-ray player and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to your device manufacturer for more assistance.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can cause big problems when trying to connect over Wi-Fi.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What should I do next?

If you are still having trouble connecting to Netflix, you'll want to contact the person that set up your home network. They should be able to help resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Nintendo Wii U

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Try Netflix again.

PlayStation 3

Restart your PlayStation
  1. Unplug your PlayStation 3 from power for at least 1 minute.
  2. While your PlayStation 3 is unplugged, press the power button on the device to discharge it.
  3. Plug your PlayStation 3 back in.
  4. Turn your PlayStation 3 on with the power button.
  5. Try Netflix again.

Refresh your Netflix Iogin information

Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. Begin from the PS3 Home Screen.
    • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press X.
  4. Immediately after pressing X, press and hold both Start and Select until a message appears asking Do you want to reset your Netflix settings and re-register?
  5. Select Yes.
  6. Enter your email address and password and try Netflix again.

Verify your DNS settings

Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on your connection method.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Press the X button to save your settings.
  14. Select Test Connection.
    • If your connection test is successful, try Netflix again.
    • If your connection test fails, continue troubleshooting below.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press the Triangle button on the controller.
  4. Select Delete.
  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes.
  2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.
  2. Select Apps.
  3. Select Movies/TV.
  4. Select Netflix.
  5. Select Download.
  6. Once Netflix has finished downloading, select Start.
  7. Sign in to your Netflix account and attempt to stream again.
    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

PlayStation 4

Restart your PlayStation
  1. Unplug your PlayStation 4 from power for at least 1 minute.
  2. Plug your PlayStation 4 back in.
  3. Turn your PlayStation 4 on with the power button.
  4. Try Netflix again.

Sign out of Netflix

Please note: For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

  1. Launch the Netflix app.
  2. Press O on the controller.
  3. Select the gear icon.
  4. Select Sign Out.
  5. Select Yes.
  6. Try Netflix again.

Verify Proper DNS Settings
  1. From the PS4 main menu, navigate to Settings.
  2. Select Network.
  3. Select Set Up Internet Connection.
  4. Choose either Use Wi-Fi or Use a LAN Cable depending on your connection method.
    • If Wireless, use the following steps before proceeding:
      • Under Use Wi-Fi, select Custom.
      • Select your Wi-Fi network name.
    • If Wired connection, select Custom for Operation mode.
  5. Select Automatic for IP Address Settings.
  6. Select Do Not Specify for DHCP Host Name.
  7. Select Automatic for DNS Settings.
  8. Select Automatic for MTU Settings.
  9. Select Do Not Use for Proxy Server.
  10. Select Test Connection.
    • If your connection test is successful, try Netflix again.
    • If your connection test fails, continue troubleshooting below.

Roku

Restart your Roku
  1. Unplug your Roku from power for at least 10 seconds.
  2. Plug your Roku back in.
  3. Turn your Roku on by pressing any button on the Roku remote.
  4. Wait 1 full minute.
  5. Try Netflix again.

Sign out of Netflix

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

Set-top Box or Streaming Media Player

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

Smart TV

Restart your smart TV
  1. Hold down the power button on your TV remote for 10 seconds to restart your TV.
    • If your TV restarted, try Netflix again.
    • If your TV did not restart, power your TV back on and continue troubleshooting below.
  2. Unplug your TV from power for at least 1 minute.
  3. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
  4. Plug your TV back in.
  5. Turn your TV on.
  6. Try Netflix again.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Are you using a Samsung TV?

If you are using a Samsung TV, you may need to reset the Smart Hub to resolve this issue.

If your remote has a number pad:

  1. Exit the Smart Hub.
    • You cannot reset the Smart Hub if it is in use.
  2. Press the Menu button on your remote.
  3. Navigate to and select the Smart Hub section of the main menu.
  4. Select Smart Hub Reset.
    • This will remove all apps! You will need to re-download your apps after the reset.
  5. Enter your PIN and press Enter.
    • Your PIN is 0000 by default. If this PIN does not work, please contact Samsung to reset your PIN.
  6. Select Smart Hub.
  7. Try Netflix again.
    • If you are still getting a black screen, please try Netflix again in 20 minutes. It can take this long for the app to complete setup.

If your remote does not have a number pad:

  1. Press the Home button on your remote.
  2. Select the Settings icon on your screen.
  3. Select Support.
  4. Select Self Diagnosis.
  5. Select Reset Smart Hub.
  6. Try Netflix again.

Restart your home network

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Connect your smart TV directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off or unplug your smart TV.

  2. Plug your smart TV directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your smart TV and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to your device manufacturer for more assistance.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can cause big problems when trying to connect over Wi-Fi.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What should I do next?

If you are still having trouble connecting to Netflix, you'll want to contact the person that set up your home network. They should be able to help resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Xbox 360

Sign out of Netflix
  1. Launch the Netflix app from the Xbox 360 Home screen.
  2. Once inside the Netflix app, press the red B button on the Xbox 360 controller.
  3. From the on-screen menu, select the gear icon () on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. Sign back in and try Netflix again.

If you cannot locate the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. Sign back in and try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. Begin from the Xbox Dashboard.
  2. Navigate to Apps.
  3. Select My Apps.
  4. Highlight the Netflix app.
  5. Press the X button for App details.
  6. Select Delete.
  7. Press Yes to confirm.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, navigate to Apps.
  2. Select the Netflix tile to begin downloading the app.
  3. Once download is complete, sign back in and try Netflix again.

Confirm your Xbox's DNS Settings
  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Network Settings.
  4. Choose your network and select Configure Network.
  5. Select DNS Settings and choose Automatic.
  6. Turn your Xbox off and back on.
  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Xbox One

Sign out of Netflix
  1. Launch the Netflix app from the Xbox One home screen.
  2. Once inside the Netflix app, locate the Menu Row or press the B button on the controller.
  3. From the on-screen menu, select the gear icon () on the right.
  4. Select Log Out.
  5. Sign back in and try Netflix again.

If you cannot locate the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. Sign back in and try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.
  2. Select My Games & Apps.
    • Note: You may need to scroll down to see this option.
  3. Select Apps from the options on the left.
  4. Highlight the Netflix app and press the Menu button on the controller.
  5. Select Manage App.
  6. Select Uninstall All.
  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.
  2. Scroll right to access the Store.
  3. In the Apps section, select Netflix.
    • Note: If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.
  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

Confirm your Xbox's DNS Settings
  1. Press the Menu button on your Xbox One controller and select Settings, or select Settings from the Home screen.
  2. Select All Settings.
    • If you do not see All Settings, continue to the next step.
  3. Select Network.
  4. Select Network settings.
  5. Select Advanced settings.
  6. Select DNS settings.
  7. Select Automatic.
  8. Press the B button to Save.
  9. Try Netflix again.

What should I do next?

If you're still having trouble connecting to Netflix, you'll want to contact your internet service provider for help resolving a DNS resolution issue.

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