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  • Netflix Playback Error UI-800-3 on Sony PlayStation 3

Netflix Playback Error UI-800-3 on Sony PlayStation 3

The error UI-800-3 in the Netflix application on your PlayStation is caused by a need to agree to Sony's Terms of Service, typically encountered after a PlayStation system update. To resolve the error, you will need to sign into PlayStation Network and accept Sony's Terms of Service by following the steps below.

Manually Sign In To PlayStation Network
  1. Hold the PS button, located in the center of the controller, for 3 seconds.
  2. Select Quit.
  3. From the Playstation Main Menu, select PSN, then Sign In
    • The PSN icon is located in the second column from the right in the XMB.
  4. Enter your Playstation Network sign-in ID (email address) and password.
    • If you've forgotten your login information, PlayStation has instructions for resetting your PSN password.
    • The PSN sign-in prompt is a black screen with white writing and will ask for your Sign-In ID (Email Address) and gives you the option to "Sign In Automatically (Auto Sign-In)." Checking this box will usually eliminate the need to sign in to PlayStation Network each time you launch Netflix.
  5. Select Sign In.
    • You may be prompted to agree to the Playstation Network Terms of Use before you are connected to PSN. If prompted, read and agree to the Terms of Use.
  6. Once you have successfully connected to PSN, launch Netflix and attempt to stream again.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

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