Netflix Error UI-800-3

If you see the error code UI-800-3, it usually means that your device needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Restart your device

  1. On your Amazon Fire TV remote, press the Home button.

  2. Select Settings.

  3. Select My Fire TV.

    • If you don't see My Fire TV, select System or Device.

  4. Select Restart.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Clear the Netflix app data

  1. On your Amazon Fire TV remote, press the Home button.

  2. Scroll right and select Settings.

  3. Scroll right and select Applications.

  4. Select Manage installed applications.

  5. Find and select the Netflix app.

  6. Scroll down and select Clear data.

  7. Select Clear data again.

  8. Scroll down and select Clear cache.

  9. Unplug your Amazon Fire TV from power for 30 seconds

  10. Plug your Amazon Fire TV back in, then try Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Press the Home button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Scroll down and select Netflix.

  6. Select Delete or Uninstall.

Reinstall the Netflix app

  1. From the Amazon Fire TV home screen, select Search.

  2. Type Netflix, then select Netflix.

  3. Select Netflix again.

  4. Select Download.

  5. When the download completes, select Open.

  6. Select Sign In.

  7. Enter your Netflix email address and password and try Netflix again.

Blu-ray player

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Connect your Blu-ray player directly to your modem

  1. Turn off your Blu-ray player.

  2. Plug your Blu-ray player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your Blu-ray player and try Netflix again.

If this step works:

  • If you bypass your router and successfully connect to Netflix through your modem, it's likely that the router is the source of the problem.

  • You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

  • If you're connected directly to your modem but still can't watch Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

  • If you can't connect your device directly to your modem, continue troubleshooting below.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

PlayStation 3

Restart your PlayStation

  1. Unplug your PlayStation 3 from power for at least 1 minute.

  2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

  3. Plug your PlayStation 3 back in.

  4. Turn your PlayStation 3 on with the power button.

  5. Try Netflix again.

Refresh your Netflix sign-in information

For Japanese PlayStations, use O instead of X to confirm selections.
  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press X.

  4. Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?

  5. Select Yes.

  6. Enter your email address and password and try Netflix again.

Verify your DNS settings

  1. From the PS3 main menu, navigate to Settings.

  2. Select Network Settings.

  3. Select Internet Connection Settings.

  4. Press OK on the confirmation screen.

  5. Select Custom.

  6. Choose either Wired Connection or Wireless, depending on your connection method.

    • If Wireless, use the following steps before proceeding.

      • Under the WLAN section, select Enter Manually.

      • Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be entered automatically).

    • If Wired Connection, select Auto-Detect for Operation mode.

  7. Confirm that the settings on your PS3 match these options:

    • IP Address Setting: Automatic

    • DHCP Host: Do Not Set

    • DNS Setting: Automatic

    • Proxy Server: Do Not Use

    • MTU: Automatic

    • UPnP: Enable

  8. To save your settings, press the X button.

  9. Select Test Connection.

    • If your connection test is successful, try Netflix again.

    • If your connection test fails, continue troubleshooting below.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press the Triangle button on your controller.

  4. Select Delete.

  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. From the PS3 Home Screen, select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

  6. Once Netflix has finished downloading, select Start.

  7. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

PlayStation 4

Restart your PlayStation

  1. Unplug your PlayStation 4 from power for at least 1 minute.

  2. Plug your PlayStation 4 back in.

  3. Turn your PlayStation 4 on with the power button.

  4. Try Netflix again.

Sign out of Netflix

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.
  1. From the Netflix home screen, press O on the controller.

  2. Select the gear icon.

  3. Select Sign Out.

  4. Select Yes.

  5. Try Netflix again.

Verify your DNS settings

  1. From the PS4 main menu, navigate to Settings.

  2. Select Network.

  3. Select Set Up Internet Connection.

  4. Choose either Use Wi-Fi or Use a LAN Cable depending on your connection method.

    • If your connection is wireless, use the following steps before proceeding:

      • Under Use Wi-Fi, select Custom.

      • Select your Wi-Fi network name.

    • If your connection is wired, select Custom for Operation mode.

  5. Confirm that the settings on your PS4 match these options:

    • IP Address Settings: Automatic

    • DHCP Host: Don't Specify

    • DNS Settings: Automatic

    • Proxy Server: Don't Use

    • MTU Settings: Automatic

  6. Select Test Connection.

  • If the connection test is successful, try Netflix again.

  • If the connection test fails, continue troubleshooting below.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Roku

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Sign out of Netflix

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

Restart your home network

  1. Turn off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and try Netflix again.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Set-top box or streaming media player

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Smart TV

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

If you're using a Samsung TV

If you're using a Samsung TV, you may need to reset the Smart Hub. Contact Samsung for instructions.

If resetting the Smart Hub doesn't work, continue troubleshooting below.

Restart your home network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Connect your smart TV directly to your modem

  1. Turn off or unplug your smart TV.

  2. Plug your smart TV directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your smart TV and try Netflix again.

If this step works:

  • If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

  • You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

  • If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

  • If you can't connect your device directly to your modem, continue troubleshooting below.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Xbox 360

Sign out of Netflix

  1. While inside the Netflix app, press the red B button on the Xbox 360 controller.

  2. From the on-screen menu, select the Settings .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Sign back in and try Netflix again.

If you can't find the Settings icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

  3. Sign back in and try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. From the Xbox 360 Dashboard, navigate to Apps and select My Apps.

  2. Highlight the Netflix app.

  3. Press the X button for app details.

  4. Select Delete.

  5. Press Yes to confirm.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, navigate to Apps.

  2. Select Netflix to begin downloading the app.

  3. Once the download is complete, sign back in and try Netflix again.

Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and select System Settings.

  3. Select Network Settings.

  4. Choose your network and select Configure Network.

  5. Select DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Xbox One

Sign out of Netflix

  1. While in the Netflix app, press the red B button on your controller until the menu appears on the left.

  2. From the bottom of the menu, select Get Help > Sign out.

  3. Select Yes to sign out.

  4. Sign in and try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:
    You may need to scroll down to see this option.
  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:
    If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

Confirm your Xbox's DNS settings

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network Settings > Advanced Settings > DNS Settings.

  4. Select Automatic.

What to do next

If you still can't connect to Netflix, contact your internet service provider for help with a DNS resolution issue.