Netflix Error UI-800-3

1. Press the Home button on your Amazon Fire TV remote.

2. Select Settings.

3. Select My Fire TV.

   • If you do not see My Fire TV, you may need to select System or Device.

4. Select Restart.

5. Try Netflix again.

1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

   • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

1. Press the Home button on your Amazon Fire TV remote.

2. Scroll right and select Settings.

3. Scroll right and select Applications.

4. Select Manage installed applications.

5. Locate and select the Netflix app.

6. Scroll down and select Clear data.

7. Select Clear data again.

8. Scroll down and select Clear cache.

9. Unplug your Amazon Fire TV from power for 30 seconds

10. Plug your Amazon Fire TV back in, then try Netflix again.

Uninstall the Netflix app

1. Press the Home button on your Amazon Fire TV remote.

2. Select Settings.

3. Select Applications.

4. Select Manage All Installed Applications.

5. Scroll down and select Netflix.

6. Select Delete or Uninstall.

Reinstall the Netflix app

1. From the Amazon Fire TV home screen, select Search.

2. Type Netflix, then select Netflix.

3. Select Netflix again.

4. Select Download.

5. When the download completes, select Open.

6. Select Sign In.

7. Enter your Netflix email address and password and try Netflix again.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

   • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your Blu-ray player.
   

2. Plug your Blu-ray player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your Blu-ray player and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

• If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

• If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your PlayStation 3 from power for at least 1 minute.

2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

3. Plug your PlayStation 3 back in.

4. Turn your PlayStation 3 on with the power button.

5. Try Netflix again.

1. Begin from the PS3 Home Screen.

   • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press X.

4. Immediately after pressing X, press and hold both Start and Select until you see a message asking Do you want to reset your Netflix settings and re-register?

5. Select Yes.

6. Enter your email address and password and try Netflix again.

1. From the PS3 main menu, navigate to Settings.

2. Select Network Settings.

3. Select Internet Connection Settings.

4. Press OK on the confirmation screen.

5. Select Custom.

6. Choose either Wired Connection or Wireless, depending on your connection method.

   • If Wireless, use the following steps before proceeding.

     • Under the WLAN section, select Enter Manually.

     • Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will populate automatically).

   • If Wired Connection, select Auto-Detect for Operation mode.

7. Select Automatic for IP Address Setting.

8. Select Do Not Set for DHCP host name.

9. Select Automatic for DNS Setting.

10. Select Automatic for MTU.

11. Select Do Not Use for Proxy Server.

12. Select Enable for UPnP.

13. Press the X button to save your settings.

14. Select Test Connection.

    • If your connection test is successful, try Netflix again.

    • If your connection test fails, continue troubleshooting below.

Uninstall the Netflix app

1. Begin from the PS3 home screen.

   • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press the Triangle button on your controller.

4. Select Delete.

5. Select Yes.

Reinstall the Netflix app

1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

   • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

1. From the PS3 Home Screen, select PlayStation Store.

2. Select Apps.

3. Select Movies/TV.

4. Select Netflix.

5. Select Download.

6. Once Netflix has finished downloading, select Start.

7. Sign in to your Netflix account and attempt to stream again.

   • You may be prompted to sign in to your PlayStation Network (PSN) account first.

1. Unplug your PlayStation 4 from power for at least 1 minute.

2. Plug your PlayStation 4 back in.

3. Turn your PlayStation 4 on with the power button.

4. Try Netflix again.

1. From the Netflix home screen, press O on the controller.

2. Select the gear icon.

3. Select Sign Out.

4. Select Yes.

5. Try Netflix again.

1. From the PS4 main menu, navigate to Settings.

2. Select Network.

3. Select Set Up Internet Connection.

4. Choose either Use Wi-Fi or Use a LAN Cable depending on your connection method.

   • If your connection is wireless, use the following steps before proceeding:

     • Under Use Wi-Fi, select Custom.

     • Select your Wi-Fi network name.

   • If your connection is wired, select Custom for Operation mode.

5. Select Automatic for IP Address Settings.

6. Select Do Not Specify for DHCP Host Name.

7. Select Automatic for DNS Settings.

8. Select Automatic for MTU Settings.

9. Select Do Not Use for Proxy Server.

10. Select Test Connection.

    • If your connection test is successful, try Netflix again.

    • If your connection test fails, continue troubleshooting below.

1. Unplug your Roku from power for at least 10 seconds.

2. Plug your Roku back in.

3. Turn your Roku on by pressing any button on the Roku remote.

4. Wait 1 full minute.

5. Try Netflix again.

Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.

For this step, make sure to leave your streaming media player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and try Netflix again.
   

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Begin from the Netflix home screen.

2. Navigate left to open the menu, then select Settings.

   • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

3. Select Sign out.

4. Select Yes to confirm.

5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

   • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

If you are using a Samsung TV, you may need to reset the Smart Hub to resolve this issue. Please contact Samsung to ask for help performing a Smart Hub reset.

If resetting the Smart Hub doesn't get you streaming again, continue troubleshooting below.

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off or unplug your smart TV.
   

2. Plug your smart TV directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your smart TV and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

• If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

• If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

1. While inside the Netflix app, press the red B button on the Xbox 360 controller.

2. From the on-screen menu, select the gear icon on the right.

3. Select Sign out.

4. Select Yes to confirm.

5. Sign back in and try Netflix again.

If you cannot locate the gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

3. Sign back in and try Netflix again.

Uninstall Netflix

1. Begin from the Xbox Dashboard.

2. Navigate to Apps.

3. Select My Apps.

4. Highlight the Netflix app.

5. Press the X button for app details.

6. Select Delete.

7. Press Yes to confirm.

Reinstall Netflix

1. From the Xbox 360 Dashboard, navigate to Apps.

2. Select the Netflix tile to begin downloading the app.

3. Once the download is complete, sign back in and try Netflix again.

1. Press the Guide button on your controller.

2. Go to Settings and select System Settings.

3. Select Network Settings.

4. Choose your network and select Configure Network.

5. Select DNS Settings and choose Automatic.

6. Turn your Xbox off and back on.

7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

1. While inside the Netflix app, locate the Menu Row or press the B button on the controller.

2. From the on-screen menu, select the gear icon on the right.

3. Select Sign Out.

4. Sign back in and try Netflix again.

If you cannot locate the Gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

3. Sign back in and try Netflix again.

Uninstall the Netflix app:

1. Begin from the Xbox Dashboard.

2. Select My Games & Apps.

   Note:

   You may need to scroll down to see this option.

3. Select Apps from the options on the left.

4. Highlight the Netflix app and press the Menu button on the controller.

5. Select Manage App.

6. Select Uninstall All.

7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

1. Begin from the Home screen on your Xbox One.

2. Scroll right to access the Store.

3. In the Apps section, select Netflix.

   Note:

   If you do not see Netflix, select Search all apps to search for Netflix.

4. Select Install.

5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

1. Press the Menu button on your Xbox One controller and select Settings, or select Settings from the Home screen.

2. Select All Settings.

   • If you do not see All Settings, continue to the next step.

3. Select Network.

4. Select Network settings.

5. Select Advanced settings.

6. Select DNS settings.

7. Select Automatic.

8. Press the B button to Save.

9. Try Netflix again.

If you're still having trouble connecting to Netflix, you'll want to contact your internet service provider for help resolving a DNS resolution issue.