Netflix Error UI-800-3

If you experience the error code UI-800-3, it typically points to information on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Step #1: Select Your Device


You Selected Xbox 360
You Selected Xbox One
You Selected PlayStation 4
You Selected Wii U
You Selected Smart TV
You Selected Set-top Box
You Selected Streaming Media Player
You Selected Roku
You Selected PlayStation 3
You Selected Blu-ray Player
You Selected Amazon Fire TV/Stick
Scroll down to begin troubleshooting. Let's get you back to streaming!
Select a different device.

Step #2: Sign out of Netflix


  1. Launch the Netflix app from the Xbox 360 Home screen.
  2. Once inside the Netflix app, press the red B button on the Xbox 360 controller.
  3. From the on-screen menu, select the gear icon () on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. Sign back in and try Netflix again.

If you cannot locate the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. Sign back in and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Sign out of Netflix


  1. Launch the Netflix app from the Xbox One Home screen.
  2. Once inside the Netflix app, locate the Menu Row or press the B button on the Xbox One controller.
  3. Select Settings from the in-app menu.
  4. Select Log Out.
  5. Sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Restart your Roku


  1. Unplug your Roku from power for at least 10 seconds.
  2. Plug it back in.
  3. Turn your Roku on by pressing any button on the Roku remote.
  4. Wait 1 full minute.
  5. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Sign out of Netflix


  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Restart the device


  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Restart the device


  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Restart the device


  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Restart your Smart TV


  1. Unplug your TV from power for at least 1 minute.
  2. While the TV is unplugged, press the power button on the TV to discharge it.
    • If you cannot access the power button, leave your TV unplugged for at least 3 minutes.
  3. Plug your TV back in.
  4. Turn your TV on.
  5. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Sign out of Netflix


  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Reset your PlayStation 3


  1. Unplug your PlayStation 3 from power for at least 1 minute.
  2. While your PlayStation 3 is unplugged, press the power button on the device to discharge it.
  3. Plug your PlayStation 3 back in.
  4. Turn your PlayStation 3 on with the power button.
  5. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #2: Reset your PlayStation 4


Turn off your PlayStation 4 and unplug it from power. After about a minute, plug your PlayStation 4 back in, turn it on, and attempt to launch the Netflix app again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Uninstall and reinstall the Netflix app


Uninstall the app
  1. Begin from the Xbox Dashboard.
  2. Navigate to Apps.
  3. Select My Apps.
  4. Highlight the Netflix app.
  5. Press the X button for App details.
  6. Select Delete.
  7. Press Yes to confirm.

Reinstall the app

  1. From the Xbox 360 Dashboard, navigate to Apps.
  2. Select the Netflix tile to begin downloading the app.
  3. Once download is complete, sign back in and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Uninstall and reinstall the Netflix app


Uninstall the Netflix app:
  1. Begin from the Xbox Dashboard.
  2. Select My Games & Apps.
    • Note: You may need to scroll down to see this option.
  3. Select Apps from the options on the left.
  4. Highlight the Netflix app and press the Menu button on the controller.
  5. Select Manage App.
  6. Select Uninstall All.
  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.
  2. Scroll right to access the Store.
  3. In the Apps section, select Netflix.
    • Note: If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.
  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Sign out of Netflix


To sign out of the Netflix account on your device, follow the steps below.

Roku

  1. Press the Home button to navigate to the Roku Home Menu.
  2. Select Settings.
  3. Select Netflix Settings.
  4. Select Deactivate this player from my Netflix account.
  5. Select Yes. The device is now deactivated.

If you need to reactivate your Roku player, select Netflix from the home screen, then follow the on-screen prompts to reactivate.

Roku 2 (LT, XS or XD)

  1. Press the Home button to navigate to the Roku Home Menu.
  2. Highlight the Netflix app and press the star key on your remote.
  3. Select Remove channel.
  4. Once you confirm by selecting Remove channel again, the device will be deactivated.
    • Deactivating the Roku 2 in this manner will remove the Netflix channel from the main menu. To restore it, select Streaming Channels > Movies & TV > Netflix.

Roku 3 and Roku 4

Sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

Roku Streaming Stick

Sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

Roku TV

Sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

Roku Express, Premiere, and Ultra

Sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

Roku - Telstra Australia

  1. Press the Home button to navigate to the Roku Home Menu.
  2. Select Settings.
  3. Select Netflix Settings.
  4. Select Deactivate this player from my Netflix account.
  5. Select Yes. The device is now deactivated.

If you need to reactivate your Roku player, select Netflix from the home screen, then follow the on-screen prompts to reactivate.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Reinstall the Netflix app


Uninstall the Netflix app
  1. From the home screen, select Settings.
  2. Select Applications.
  3. Select Manage All Installed Applications.
  4. Scroll down to and Select Netflix.
  5. Select Delete or Uninstall.

Reinstall the Netflix app

  1. From the home screen, select Search.
  2. Type "Netflix," then select Netflix.
  3. Select Netflix.
  4. Select Free or Download.
  5. When the download completes, select Open.
  6. Select Sign In.
  7. Enter your Netflix email address and password and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Sign out of Netflix


  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Sign out of Netflix


  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Sign out of Netflix


  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Sign out of Netflix


  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Refresh your Netflix login information


Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press X.
  4. Immediately after pressing X, press and hold both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
  5. Select Yes.
  6. Enter your Netflix email address and password.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #3: Reset your Netflix login information


Please note: For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

  1. Launch the Netflix app.
  2. Press O on the controller.
  3. Select the gear icon.
  4. Select Sign Out.
  5. Select Yes.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #4: Confirm your Xbox 360 DNS Settings


  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Network Settings.
  4. Choose your network and select Configure Network.
  5. Select DNS Settings and choose Automatic.
  6. Turn the Xbox off and back on.
  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #4: Confirm your Xbox One DNS Settings


  1. Press the Menu button on your Xbox One controller and select Settings, or select Settings from the Home screen.
  2. Select Network.
  3. Select Advanced settings.
  4. Select DNS settings.
  5. Select Automatic.
  6. Press the B button to Save.
  7. Try Netflix again.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #4: Verify Proper DNS Settings


Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #4: Verify Proper DNS Settings


  1. From the PS4 main menu, navigate to Settings
  2. Select Network
  3. Select Set Up Internet Connection
  4. Choose either Use Wi-Fi or Use a LAN Cable depending on the connection method
    • If Wireless, use the following steps before proceeding
      • Under Use Wi-Fi section, select Custom
      • Select your Wi-Fi network name
    • If Wired connection, select Custom for Operation mode
  5. Select Automatic for IP Address Settings
  6. Select Do Not Specify for DHCP Host Name
  7. Select Automatic for DNS Settings
  8. Select Automatic for MTU Settings
  9. Select Do Not Use for Proxy Server
  10. Select Test Connection

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

Step #5: Reinstall the Netflix app


Uninstall the Netflix app

  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press the Triangle button on the PlayStation controller.
  4. Select Delete.
  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Select Yes when presented with: "To use this feature, you must download software. Do you want to download now?" The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. Select PlayStation Store.
  2. Select Apps.
  3. Select Movies/TV.
  4. Select Netflix.
  5. Select Download.
  6. Once Netflix has finished downloading, select Start.
  7. Sign in to your Netflix account and attempt to stream again.
    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

We're glad we could assist you! If you need anything else, help is always available at help.netflix.com.

You have completed all available steps for your device. We welcome any additional feedback.