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Netflix Error 17377

A problem occurred while playing this item. Try again later or select a different item.
Cannot play title. Please try again later. Code:-17377

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

  1. Open the App Store app.

  2. At the top of the screen, select Purchased.

  3. On the left side, select All Apps.

  4. In the list of apps, find and select Netflix.

  5. If available, select Update. If you don't see this option, your Apple TV is already up to date.

  6. Try Netflix again.

  1. Turn off your device.

    Note:If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.

  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

  1. Go to the home screen, then select Settings.

  2. Select System > Software Updates > Update Software.

  3. If available, select Download and Install.

  4. Try Netflix again.

We're looking into this problem. To help us investigate, contact us.

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