Netflix says, 'Sorry, that password is incorrect for the account with the email address.'
Incorrect Password
Sorry, that password is incorrect for the account with the email address [email].
This error happens when an issue with data stored on your iPhone or iPad stops the Netflix app from signing in to your account.
To fix the problem:
Reset the Netflix app
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Go to the home screen, then tap Settings.
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Scroll down and tap Netflix.
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Slide the Reset switch on to reset the app.
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Try Netflix again.
Reinstall the Netflix app
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Go to the home screen, then tap and hold the Netflix app.
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Tap Remove app > Delete app > Delete.
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Open the App Store and search for "Netflix."
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Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the app is installed, try Netflix again.
Check if a VPN is turned on
If you use a VPN, try turning it off.
If you aren't sure whether a VPN is turned on, follow the steps below.
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Using a computer or mobile device on the same network as the device with the issue, open a web browser.
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Go to fast.com. Netflix will start a connection test.
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When the test stops, click Show more info.
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Next to Client, note the country.
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If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider.
Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.
If turning your VPN off didn't work, or the location from fast.com matches your location, go to the next steps.