Join Netflix

Netflix says 'No devices found'

If you get this message when trying to use your iPhone or iPad to watch Netflix on a TV:

No Devices Found
Make sure your smart TV, streaming device and iPhone or iPad are all on the same WiFi network.

It means Netflix couldn't find any devices on your Wi-Fi network to cast or screen mirror to.

To fix the problem:

These steps will fix the most common causes of this issue, after each step try Netflix again.

  1. Make sure your TV or streaming device is connected to power and turned on.

  2. Connect your TV or streaming device to the same Wi-Fi network as your iPhone or iPad.

    Note:If your Wi-Fi router supports both 2.4 GHz and 5 GHz networks, make sure your devices are connected to the same one.

  3. Check if your TV or streaming device supports casting or screen mirroring. If you aren't sure, contact the company that made your device.

If you use a Chromecast:

To use Netflix on Chromecast, your iPhone or iPad must be using iOS or iPadOS version 16 or later.

To check your version:

  1. Go to Settings.

  2. Scroll down and tap General.

  3. Tap About.

  4. Next to Version, note the version number.

If the version number is below 16, follow Apple's steps to update your iPhone or iPad.

If the version number is 16 or later, go to the next steps.

  1. Open the Google Home app on your iPhone or iPad. If you don't have it, you can get it from the App Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, make sure it's plugged in and connected to the same Wi-Fi as your iPhone or iPad. For help, follow Google's steps to connect your Chromecast to the right network.

    • If your Chromecast appears as On, it's on the right network.

  3. Open Netflix, then try again.

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap Settings.

  2. Scroll down and tap Netflix.

  3. Slide the Reset switch on to reset the app.

  4. Try Netflix again.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

Related Articles

Related Articles

Need more help?

Contact Us