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Netflix says 'No devices found'

You might get this message when trying to use your Android phone or tablet, iPhone, or iPad to cast Netflix to a TV.

No Devices Found
Make sure your smart TV, streaming device, and mobile device are all on the same WiFi network.

This message means Netflix couldn't find any cast-compatible devices on your Wi-Fi network.

To fix the problem:

Check the list of cast-compatible devices below. If the device you want to cast to isn't listed, you'll need to use a physical remote to navigate the Netflix app.

Netflix supports casting to:

  • Chromecast 3rd gen or older (did not come with a physical remote)

  • Google Nest Hub Smart Display

  • Select cast-enabled Vizio TVs

  • Select cast-enabled Compal TVs

If you're using a cast-compatible device, try these steps to fix common reasons why this message is shown. After each step try Netflix again.

  1. Make sure your TV or streaming device is connected to power and turned on.

  2. Connect your TV or streaming device to the same Wi-Fi network as your mobile phone or tablet.

    Note:If your Wi-Fi router supports both 2.4 GHz and 5 GHz networks, make sure your devices are connected to the same one.

  3. Check if your TV or streaming device supports casting or screen mirroring. If you aren't sure, contact the company that made your device.

​

If you use a Chromecast (3rd gen or later):

Select your device below and follow the steps.

To use Netflix with a cast-compatible device, your Android device must be Android OS version 9 or later.

To check your version:

  1. Go to Settings > System > Software updates.

  2. Tap System update.

  3. If the version number is 8 or earlier, you'll need to update your device to continue.

To use Netflix with a cast-compatible device, your iPhone or iPad must be using iOS or iPadOS version 16 or later.

To check your version:

  1. Go to Settings.

  2. Scroll down and tap General.

  3. Tap About.

  4. Next to Version, note the version number.

If the version number is below 16, follow Apple's steps to update your iPhone or iPad.

If the version number is 16 or later, go to the next steps.

  1. Open the Google Home app on your iPhone or iPad. If you don't have it, you can get it from the App Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, make sure it's plugged in and connected to the same Wi-Fi as your iPhone or iPad. For help, follow Google's steps to connect your Chromecast to the right network.

    • If your Chromecast appears as On, it's on the right network.

  3. Open Netflix, then try again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap Settings.

  2. Scroll down and tap Apps. If you don't see this option, go to the next step.

  3. Scroll down and tap Netflix.

  4. Slide the Reset switch on to reset the app.

  5. Try Netflix again.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note: Some devices, modems, and routers might take longer to reconnect to the Internet.

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