The Cast icon is missing when I try to watch Netflix on my Chromecast.

If the Cast icon is missing when you try to watch Netflix on your Chromecast, it typically points to information on the device you're trying to cast from that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Android phone or tablet

Make sure your Android is connected to the same wireless network as your Chromecast

  1. From your Android, open the Google Home app.

  2. Tap the Devices button in the upper right corner of the screen.

  3. Look for your Chromecast.

    • If your Chromecast is listed, it is on the same network as your Android.

    • If your Chromecast is not listed, it may be connected to a different network than your Android. See Google's support website for assistance switching networks.

  4. Once your Chromecast is on the same network as your Android, try Netflix again.

Sign out of Netflix

  1. While in the Netflix app, tap the Menu button in the upper left corner or the More button in the lower right corner.

  2. Scroll down and select Sign Out.

  3. Confirm that you want to sign out.

  4. Once you have signed out, sign back in and try Netflix again.

Restart your Android phone or tablet

  1. Power off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. Press the power button again to power your Android back on.

  4. Once your Android finishes turning on, try Netflix again.

iPhone, iPad, or iPod touch

Make sure your iOS device is connected to the same wireless network as your Chromecast

  1. From your iPhone, iPad, or iPod touch, open the Google Home app.

  2. Tap the Devices button in the upper right corner of the screen.

  3. Look for your Chromecast.

    • If your Chromecast is listed, it is on the same network as your iOS device.

    • If your Chromecast is not listed, it may be connected to a different network than your iOS device. See Google's support website for assistance switching networks.

  4. Once your Chromecast is on the same network as your iPhone, iPad, or iPod touch, try Netflix again.

Reboot your Chromecast

  1. Unplug the power source from your Chromecast for 15 seconds.

  2. Plug it back in and allow Chromecast to reboot.

  3. Once your Chromecast is powered back on, try Netflix again.

Windows or Mac Computer

Disable Chrome Extensions

If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome:

  1. In the Address Bar in Chrome, type chrome://extensions.

  2. In the list of extensions, use the toggle to disable any extensions that are currently enabled (enabled extensions will display a blue toggle).

    Note:
    Extensions listed under Chrome Apps do not need to be disabled.
  3. Try Netflix again

If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly.

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