'Cast' icon missing on Chromecast

If the "Cast" icon is missing when you try to watch Netflix on your Chromecast, it usually means the device you're trying to cast from needs to be refreshed. Follow the troubleshooting steps for your device below.

Android phone or tablet

Make sure your Android and Chromecast are on the same network

  1. From your Android, open the Google Home app.

  2. At the lower left of the screen, select the Home tab.

  3. Scroll down to the Devices section and look for your Chromecast.

    • If your Chromecast is listed, it is on the same network as your Android.

    • If your Chromecast isn't listed, it may be connected to a different network than your Android. Visit the Google support website for help switching networks.

  4. Once your Chromecast is on the same network as your Android, try Netflix again.

Restart your Android phone or tablet

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Update Google Home and Google Play Services

  1. Open the Google Play Store.

  2. Tap Menu , then select My Apps.

  3. Select Google Home if it is listed, then tap Update.

  4. Select Google Play Services if it is listed, then tap Update.

  5. Once both apps have been updated, try Netflix again.

You may need to restart your device to complete app updates.

Reboot your Chromecast

  1. Unplug the power source from your Chromecast for 15 seconds.

  2. Plug it back in and allow Chromecast to reboot.

  3. Once your Chromecast is powered back on, try Netflix again.

Delete special characters

The Netflix app may have issues with emojis or special characters in your Chromecast's name. To fix this problem:

  1. Open the Google Home app on your mobile phone or tablet.

  2. Tap your Chromecast's name from the device list.

  3. Tap the Settings icon, then Device information.

  4. Tap Device name and remove any emojis or special characters.

  5. Tap Save.

  6. Reopen the Netflix app and try again.

Note:
To change the Chromecast's name, your mobile phone or tablet has to be connected to the same Wi-Fi network as your Chromecast.

Sign out of Netflix

  1. From the Netflix app, tap More more icon or your Profile icon profile icon.

  2. Scroll down and tap Sign Out.

  3. Tap Sign Out again to confirm.

  4. Once you have signed out, sign back in and try Netflix again.

iPhone, iPad, or iPod touch

Check your Chromecast's Wi-Fi network

  1. From your iPhone, iPad, or iPod touch, open the Google Home app.

  2. From the Home tab, look for your Chromecast in the device list.

    • If your Chromecast is listed, it's on the same Wi-Fi as your iPhone, iPad, or iPod touch.

    • If your Chromecast is not listed, it might be using a different Wi-Fi than your iPhone, iPad, or iPod touch. For steps to fix this, go to the Google support site.

  3. Once your Chromecast is on the same network as your iPhone, iPad, or iPod touch, try Netflix again.

Reboot your Chromecast

  1. Unplug the power source from your Chromecast for 15 seconds.

  2. Plug it back in and allow Chromecast to reboot.

  3. Once your Chromecast is powered back on, try Netflix again.

Delete special characters

The Netflix app may have issues with emojis or special characters in your Chromecast's name. To fix this problem:

  1. Open the Google Home app on your mobile phone or tablet.

  2. Tap your Chromecast's name from the device list.

  3. Tap the Settings icon, then Device information.

  4. Tap Device name and remove any emojis or special characters.

  5. Tap Save.

  6. Reopen the Netflix app and try again.

Note:
To change the Chromecast's name, your mobile phone or tablet has to be connected to the same Wi-Fi network as your Chromecast.

Windows or Mac computer

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:
    Extensions listed under Chrome Apps don't need to be turned off.
  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.