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Cast device or cast icon isn't showing in the Netflix app

If you tap the Cast button , and don't see any devices, or the Cast button doesn't show up at all, it means that either your device can’t be found due to a network or settings issue, or there aren’t any Netflix-compatible devices available to cast to.

If you're not using one of the devices listed below, you won't be able to cast Netflix to your TV from your phone or tablet. (Please use the remote that came with your device to navigate and watch instead.)

  • Chromecast 3rd gen or older (did not come with a physical remote)

  • Google Nest Hub Smart Display

  • Select cast-enabled Vizio TVs

  • Select cast-enabled Compal TVs

If you have one of the devices above and are still having trouble casting, go to the next troubleshooting step.

Follow the steps for your device:

  1. On your Android phone or tablet, open the Settings app.

  2. Tap Google > Devices & sharing > Cast options.

  3. Turn on Guest mode or Use network information.

  4. Try Netflix again.

Note:Guest mode will automatically turn off after 2 hours. You'll need to turn it back on to keep watching.

  1. Open the Google Home app on your Android phone or tablet. If you don't have it, you can get it from the Google Play Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, you might need to plug it in or connect it to the same network as your phone or tablet. For help, follow Google's steps to connect your Chromecast to another network.

    • If your Chromecast appears as On, it's on the right network.

  3. Try Netflix again.

You might need to update the Google Home app and the Google Play Services app to fix the issue.

To update apps on your phone:

Note:If you aren't connected to Wi-Fi or want to save mobile data, you can also follow Google's steps to update each app individually.

  1. Open the Google Play Store app.

  2. In the upper right, tap your profile icon.

  3. Tap Manage apps & device.

  4. Under Updates available, tap Update all. If you don't have this option, it means your apps are already up to date.

  5. After the updates finish, close and reopen the Netflix app and then try casting again.

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

To use Netflix with a cast-compatible device, your Android device must be Android OS version 9 or later.

To check your version:

  1. Go to Settings > System > Software updates.

  2. Tap System update.

  3. If the version number is 8 or earlier, you'll need to update your Android device, then try again.

If you've completed the steps above and still have trouble, contact us for more help.

To allow Netflix to find the Chromecast or TV on your local network:

  1. Open Settings.

  2. In the list, find and tap Netflix.

  3. Make sure the Local Network setting is turned on.

  1. Open the Google Home app on your Android phone or tablet. If you don't have it, you can get it from the Google Play Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, you might need to plug it in or connect it to the same network as your phone or tablet. For help, follow Google's steps to connect your Chromecast to another network.

    • If your Chromecast appears as On, it's on the right network.

  3. Try Netflix again.

You might need to update the Google Home app to fix the issue.

To update apps on your iPhone or iPad:

Note: If you aren't connected to Wi-Fi or want to save mobile data, you can also follow Apple's steps to update each app individually.

  1. Open the ​App Store app.

  2. In the upper right, tap your profile icon.

  3. Tap Apps.

  4. In the list, find the Google Home app.

  5. Tap the Update button. If you don't have this option, your app is already up to date.

  6. After the update is finished, close and reopen the Netflix app and then try casting again.

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

To use Netflix with a cast-compatible device, your iPhone or iPad must be using iOS or iPadOS version 16 or later.

To check your version:

  1. Go to Settings.

  2. Scroll down and tap General.

  3. Tap About.

  4. Next to Version, note the version number.

If the version number is below 16, follow Apple's steps to update your iPhone or iPad, then try again.

If you've completed the steps above and still have trouble, contact us for more help.

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