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Can't find 'Cast' button in Netflix app

If the "Cast" icon is missing when you try to watch Netflix on your Chromecast, it might not be on the same network as your mobile device or you may need to troubleshoot the issue.

Note:
If you see the Cast icon and your Chromecast or TV doesn't show up when you tap it, follow these steps instead.

To fix the problem, follow the steps for your device.

Android phone or tablet

Using a mobile device to watch Netflix on a TV isn't available on an ad-supported plan. To use your mobile device to watch Netflix on your TV, you'll need to change to an ad-free plan.

Check your Chromecast's Wi-Fi network

  1. Open the Google Home app on your Android phone or tablet. If you don't have it, you can get it from the Google Play Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, you might need to plug it in or connect it to the same network as your phone or tablet. For help, follow Google's steps to connect your Chromecast to another network.

    • If your Chromecast appears as On, it's on the right network.

  3. Try Netflix again.

Turn your device off, then back on

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Update Google Home and Google Play Services

You might need to update the Google Home app and Google Play Services app.

To update apps on your phone:

Note:
If you aren't connected to Wi-Fi or want to save mobile data, you can also follow Google's steps to update each app individually.

  1. Open the Google Play Store app.

  2. Tap the profile icon.

  3. Under Updates available, tap Update all. If you don't have this option, it means your apps are already up to date.

  4. After the updates finish, try Netflix again.

Turn your Chromecast off, then back on

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Sign out of Netflix

  1. In the lower right, tap My Netflix.

  2. In the upper right, tap More .

  3. Tap Sign Out , then tap Sign Out to confirm.

  4. Sign back into your Netflix, then try again.

iPhone or iPad

Using a mobile device to watch Netflix on a TV isn't available on an ad-supported plan. To use your mobile device to watch Netflix on your TV, you'll need to change to an ad-free plan.

Check your Chromecast's Wi-Fi network

  1. Open the Google Home app on your iPhone or iPad. If you don't have it, you can get it from the App Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, make sure it's plugged in and connected to the same Wi-Fi as your iPhone or iPad. For help, follow Google's steps to connect your Chromecast to the right network.

    • If your Chromecast appears as On, it's on the right network.

  3. Open Netflix, then try again.

Turn your Chromecast off, then back on

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Windows or Mac computer

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:
    Extensions listed under Chrome Apps don't need to be turned off.

  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.

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