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Fix a problem on your Chromecast

If you’re having trouble casting Netflix to your Chromecast, first, make sure it's set up correctly. If it is, but you're still having trouble, follow the steps in the Cast device or cast icon isn't showing in the Netflix app article.

If the problem is still not fixed, follow the steps for your device below:

To use Netflix on Chromecast with your Android phone or tablet, your device needs to be running Android 7 or later. Follow these steps to check for a System Update.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

  • If your device is using an Android version that's less than 7, check with the manufacturer to find out if a newer version is available.

  • If your device is using an Android version that's 7 or later, go to the next step.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

    "Update” button for Netflix being tapped on Android phone.

Note: If you don't see this option, your app is already up-to-date.

Troubleshooting

If your device can't download the Netflix app directly from the Play Store, you might not be able to use it with Chromecast. Some Android devices, like the Amazon Fire tablet, may not work with Chromecast because they can't access the Play Store.

Update Google Chrome

  1. In the upper right corner of your browser, click More.

  2. Click Help > About Google Chrome.

  3. Wait while Chrome automatically checks for new updates.

  4. If an update is available, click Relaunch.

  5. Try Netflix again.

To use Netflix on Chromecast, your iPhone or iPad needs to be running iOS 16 or later. Follow these steps to check your device's iOS version.

  1. Go to Settings.

  2. Scroll down and click General.

  3. Click About.

  4. Your version number will be listed next to Version.

  • If your device is using an iOS version that's less than 16, go to the Apple support site to learn how to update your device.

  • If your device is using an iOS version that's 16 or later, go to the next step.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap Settings.

  2. Scroll down and tap Apps. If you don't see this option, go to the next step.

  3. Scroll down and tap Netflix.

  4. Slide the Reset switch on to reset the app.

  5. Try Netflix again.

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