I can't get Netflix to work on my Chromecast.

Netflix on Chromecast is designed to allow you to control your Netflix experience right from your Apple iOS or Android device. If you have the Google Cast extension installed in Google Chrome, you can also send Netflix to your TV right from your computer.

For an in-depth tutorial, check out Using Netflix with Chromecast.

If you aren't seeing the Cast 2nd Screen - Cast Icon.png icon, or are having trouble setting up your Chromecast:

  • Make sure the Chromecast's name does not contain any special characters.
    Special characters in the Chromecast name (like Emoji or apostrophes) will prevent it from being seen by the Netflix app.
    Launch the Chromecast application on the casting device, select the Chromecast name, and remove any special characters.
    After changing the name of your Chromecast, restart the Netflix app and look for the Cast icon when playing a movie or TV show.
  • Make sure you have the latest version of iOS or Android installed on your mobile device.
    Compatible with iOS 6.0+ iPhones, iPads, and iPods. Compatible with WiFi-enabled Android 4.0+ smartphones and tablets.
  • Make sure the Netflix app is up-to-date.
    You can check for updates in the App Store or in Google Play.
    Android devices must be running Netflix application version 2.4 or higher.
    Apple mobile devices must be running Netflix application version 4.2 or higher.
  • If you're using the Chrome browser, make sure you have the Google Cast extension installed.
    The Chrome browser must have the Google Cast extension installed to send video to your Chromecast. To properly install the Google Cast Extension Visit Google's Support page.
  • Make sure your device is connected to the same wireless network as your Chromecast.
    Chromecast needs to be on the same Wi-Fi network in order to connect.
  • Is your router, modem or gateway set to multicast?
    Your router, modem or gateway owner's manual or manufacturer should have instructions for enabling multicast.
  • Do you see the cast icon in other apps but not in the Netflix app?
    1. Turn off the device that you are casting from for at least 10 seconds.
    2. Turn your device back on.
    3. Once your device powers on, launch Netflix and try casting.

If you are seeing an error message that says you need to update the Netflix application:

  • Make sure you have the latest version of iOS or Android installed on your mobile device.
    Compatible with iOS 6.0+ iPhones, iPads, and iPods. Compatible with WiFi-enabled Android 4.0+ smartphones and tablets.
    • Note: If you have completed all available updates for your Android based device and are still seeing the error, your device may not be compatible with Chromecast. You can check with the manufacturer to see if a newer Android version is available for your device.
  • Make sure the Netflix app is up-to-date.
    You can check for updates in the App Store or in Google Play.
    Android devices must be running Netflix application version 2.4 or higher.
         •   Note: If your device is not able to download the Netflix app directly from the Google PlayStore, you may be unable to use the device with Chromecast. Certain Android based devices, such as the Amazon Kindle Fire, may not be compatible with Chromecast if they cannot access the Google PlayStore. 
    Apple mobile devices must be running Netflix application version 4.2 or higher.
  • If you are still getting the error on iOS follow the steps below:
    1. Select Settings from the Home screen on your iOS device.
    2. Swipe down until you locate the Netflix app.
    3. Select Netflix.
    4. Slide the Reset toggle to the On position.
    5. Press the Home button to return to the Home screen.
    6. Select Netflix.
    7. Enter your Netflix email address and password.
    8. After signing back into Netflix, attempt to stream your movie or TV show again.

Wait time: less than 1 minute