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Fix a problem on your Chromecast

If you’re having trouble casting Netflix to your Chromecast, the most common solution is make sure your Chromecast is set up correctly.


If your Chromecast is set up correctly, these articles might help:

If you're having a different issue, follow the steps for your device.

To use Netflix on Chromecast with your Android phone or tablet, your device needs to be running Android 7 or later. Follow these steps to check for a System Update.

  1. Open the Settings app.

  2. Tap System > System update.

  3. Check for and install available updates.

  4. Try Netflix again.

If your device's Android version earlier than 7, check with the manufacturer to find out if a newer version is available for your device.

If your device's Android version is 7 or later, go to the next step.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

If your device can't download the Netflix app directly from the Play Store, you might not be able to use it with Chromecast. Certain Android devices, like the Amazon Fire tablet, may not work with Chromecast because they can't access the Play Store.

Update Google Chrome

  1. In the upper right corner of your browser, click More.

  2. Click Help > About Google Chrome.

  3. Wait while Chrome automatically checks for new updates.

  4. If an update is available, click Relaunch.

  5. Try Netflix again.

To use Netflix on Chromecast, your iPhone or iPad needs to be running iOS 16 or later. Follow these steps to check your device's iOS version.

  1. Go to Settings.

  2. Scroll down and click General.

  3. Click About.

  4. Your version number will be listed next to Version.

If your device's iOS version is earlier than 16, go to the Apple support site for instructions to update your device.

If your device's iOS version is 16 or later, go to the next step.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap Settings.

  2. Scroll down and tap Netflix.

  3. Slide the Reset switch on to reset the app.

  4. Try Netflix again.

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