Netflix not working on Chromecast

Before trying the steps below, make sure you've followed all the steps for setting up Netflix on your Chromecast.

If you're getting an error, you can search our Help Center for the full error message or code.

You can also try one of these articles:

If you're still having a problem, try these steps next.

Check your connection

Chromecast needs to be on the same Wi-Fi network as your mobile device.

Some home networks have two different connection types: 2.4 GHz and 5.0 GHz. Make sure your Chromecast and your mobile device are using the 5.0 GHz connection.

Delete special characters

The Netflix app may have issues with emojis or special characters in your Chromecast's name. To fix this problem:

  1. Open the Google Home app on your mobile phone or tablet.

  2. Tap your Chromecast's name from the device list.

  3. Tap the Settings icon, then Device information.

  4. Tap Device name and remove any emojis or special characters.

  5. Tap Save.

  6. Reopen the Netflix app and try again.

Note:
To change the Chromecast's name, your mobile phone or tablet has to be connected to the same Wi-Fi network as your Chromecast.

If that didn't work, check your device.

Android phone or tablet

Make sure your Android device is up to date

To use Netflix on Chromecast with your Android phone or tablet, your device needs to be running Android 6.0 or later. Follow these steps to check for a System Update.

  1. Go to Settings.

  2. Select System, then select Advanced.

    • If you don't see System, select About Device/Tablet.

  3. Select System Update or Software Update.

  4. Once you've downloaded any available updates, try Netflix again.

If your device's Android version is earlier than 6.0, check with the manufacturer to find out if a newer version is available for your device.

If your device's Android version is 6.0 or later, go to the next step.

Update the Netflix app

  1. Open the Play Store app.

  2. In the Search bar, search for "Netflix."

  3. From the search results, tap the Netflix app.

  4. Tap Update.

    • If you see only Uninstall or Open, the Netflix app is already up to date.

If the Netflix app doesn't show in the search results, follow the steps in Can't find the Netflix app in app stores.

If you don't have the Play Store app, visit Google's support site for help.

If your device can't download the Netflix app directly from the Play Store, you might not be able to use it with Chromecast. Certain Android devices, like the Amazon Fire tablet, may not work with Chromecast because they can't access the Play Store.

Google Chrome

Update Google Chrome
  1. In the upper right corner of your browser, select Menu .

  2. Select Help.

  3. Select About Google Chrome.

  4. Chrome will show the current version and automatically install any updates.

  5. Select Relaunch.

  6. Try Netflix again.

iPhone, iPad, or iPod touch

Check your iOS version

To use Netflix on Chromecast, your iPhone, iPad, or iPod touch needs to be running iOS 14.0 or later. Follow these steps to check your device's iOS version.

  1. Go to Settings.

  2. Scroll down and click General.

  3. Click About.

  4. Your version number will be listed next to Version.

If your device's iOS version is earlier than 14.0, go to the Apple support site for instructions to update your device.

If your device's iOS version is 14.0 or later, go to the next step.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you find the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

    • If you dont see the Reset switch, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you find the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.