Fix a problem on your Chromecast

If you’re having trouble casting Netflix to your Chromecast, the most common solution is make sure your Chromecast is set up correctly.


If your Chromecast is set up correctly, these articles might help:

If you're having a different issue, follow the steps for your device.

Android phone or tablet

Make sure your Android device is up to date

To use Netflix on Chromecast with your Android phone or tablet, your device needs to be running Android 6.0 or later. Follow these steps to check for a System Update.

  1. Open Settings.

  2. Find System update or Software update.

  3. Check for and install available updates.

  4. Try Netflix again.

If your device's Android version is earlier than 6.0, check with the manufacturer to find out if a newer version is available for your device.

If your device's Android version is 6.0 or later, go to the next step.

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

If your device can't download the Netflix app directly from the Play Store, you might not be able to use it with Chromecast. Certain Android devices, like the Amazon Fire tablet, may not work with Chromecast because they can't access the Play Store.

Google Chrome

Update Google Chrome
  1. In the upper right corner of your browser, click More .

  2. Click Help > About Google Chrome.

  3. Wait while Chrome automatically checks for new updates.

  4. If an update is available, click Relaunch.

  5. Try Netflix again.

iPhone, iPad, or iPod touch

Check your iOS version

To use Netflix on Chromecast, your iPhone, iPad, or iPod touch needs to be running iOS 15.0 or later. Follow these steps to check your device's iOS version.

  1. Go to Settings.

  2. Scroll down and click General.

  3. Click About.

  4. Your version number will be listed next to Version.

If your device's iOS version is earlier than 15.0, go to the Apple support site for instructions to update your device.

If your device's iOS version is 15.0 or later, go to the next step.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you find the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

    • If you dont see the Reset switch, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you find the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

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