Netflix not working on Chromecast

You can use the Netflix app for Chromecast and Chromecast Ultra to control Netflix from your Android device or your iPhone, iPad, or iPod touch. If you use the Google Chrome browser, you can also send Netflix to your TV from your computer.

For help setting up Chromecast with Google TV, visit

Troubleshoot setup problems

If you have trouble setting up your Chromecast or Chromecast Ultra:

  • Delete special characters

    The Netflix app doesn't recognize characters like emojis or apostrophes in the Chromecast name. To fix this issue:

    1. Open the Google Home app on your casting device.

    2. Select the Chromecast name and remove any special characters.

    3. Reopen the Netflix app and look for the Cast icon.

  • Check your connection
    Chromecast needs to be on the same Wi-Fi network as your mobile device.

  • Check for multicast
    If you have multicast routing, get setup instructions from your router, modem, or gateway owner's manual or manufacturer.

  • Update Chrome
    If you use the Chrome browser, visit the Google Support page to make sure you have the most recent version.

Check for updates

If you see an error that says you need to update the Netflix app:

  • Check your version of iOS or Android

    Netflix on Chromecast is compatible with

    • iPhone, iPad, and iPod touch running iOS 13.0 or higher

    • WiFi-enabled Android 5.0+ phones and tablets

If you complete all available updates for your Android phone or tablet but still get the error, then your device may not be compatible with Chromecast. Check with the manufacturer to see if a newer Android version is available for your device.
  • Update the Netflix app

    • Check for updates in the App Store or the Google Play Store.

    • Android devices must be running Netflix app version 2.4 or higher.

    • Apple mobile devices must be running Netflix app version 4.2 or higher.

If your device isn't able to download the Netflix app directly from the Google Play Store, you might not be able to use it with Chromecast. Certain Android devices, such as the Amazon Fire tablet, may not be compatible with Chromecast because they can't access the Google Play Store.

If you still get an error on your iPhone, iPad, or iPod touch:

  1. From the Apple Home screen, select Settings.

  2. Swipe down until you find the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

  5. Press the Home button to return to the Home screen.

  6. Select Netflix.

  7. Enter your email address and password and try Netflix again.