Customer refunds based on Austria settlement

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Due to a recent settlement between Netflix International B.V. and the Austrian Federal Chamber of Labor, some Netflix members in Austria whose subscription price increased in 2019 and 2020 may be eligible for a refund in the form of a lump sum of €20 or €30.

Eligible members received an email from Netflix on May 22, 2024 explaining how to claim their refund. This email was sent to the email address associated with their Netflix account.

Refund Form Help

For help with the Refund Form, or questions about the refund process, please reach out to KCC’s support team using their toll-free number: +43800104482.

KCC’s live support is available from 9am - 5pm CET Monday through Friday.