Netflix says 'Device failure occurred. (500.-1025)'

You might get the error code 500.-1025 with this message:

Device failure occurred. Please try again (500.-1025).

This error on your Android phone or tablet means a data issue with your device stopped Netflix from working.

To fix the problem:

Quit and reopen the app

1. Go to your device's home screen or apps list.

2. Tap and hold the app, then tap App info.

3. Tap Force stop > OK.

4. Reopen the app, then try again.

Note:The steps to quit and reopen an app may be different for your device. For help, check the manual that came with your device or contact the company that made it.

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.