How to check device compatibility for an ad-supported experience

You can use the Netflix app on your TV or TV streaming device to check if your device works with an ad-supported experience.

If you're signed in to Netflix:

1. Go to the home screen and press the back button on your remote to get to the menu.

2. If the menu is at the top: Go left to your profile icon, select Get Help, then Plan Compatibility.

   If the menu is on the left: At the bottom, select Get Help, then Plan Compatibility.​

If you're not signed in:

1. Open the Netflix app.

2. In the bottom left, select Get Help, then Plan Compatibility.

A few things to note

• If your device doesn't show the Plan Compatibility option, it can't be used with an ad-supported experience.

• A small percentage of devices won't work with an ad-supported experience because either the Netflix app or the device operating system can't be updated to a version of the software that supports ads.

• If you're on an ad-supported experience, you won't be able to use your TV as a display for Netflix content playing on your mobile device (casting or mirroring).