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Netflix says 'Connection Error: We are unable to connect you to Netflix, please try again later.'

If you see an error on your iPad that says

Connection Error: We are unable to connect you to Netflix, please try again later

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

  1. From the main menu, find and select Settings.

  2. Scroll down and select General.

  3. Scroll down and select Reset.

  4. From the list that opens, select Reset Network Settings.

  5. Select Reset.

  6. After the device restarts, from the main menu, find and select Settings.

  7. Select Wi-Fi.

  8. Choose your preferred network and sign in using the Wi-Fi password.

  9. Try Netflix again.

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