Netflix Error 1016

If you experience the error code 1016 on your iPhone, iPad or iPod touch, it typically indicates an Internet connectivity issue. The issue may be caused by your wireless connection dropping, or it may be DNS related. Follow the troubleshooting steps below to resolve the issue.

Reset the wireless connection on your device

  1. Press the Home button.

  2. Swipe upwards from the bottom of the Home screen to reveal the Control Center.

    • If the Control Center is not enabled on your device, you can activate Airplane mode from within Settings.

  3. Activate Airplane mode by tapping the airplane icon.

  4. Once Airplane mode is activated, disable it by tapping the airplane icon again.

  5. After your device reconnects to your wireless network, launch Netflix and try playing your TV show or movie again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

    • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  3. Once your device powers on, try Netflix again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select Settings.

  3. Select Wi-Fi.

  4. Select a different network and connect to it.

    • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

  5. Once you are connected, try Netflix again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.