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Gray or white screen

If you get a gray or white screen when you try to use Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Restart your device

  1. On your Amazon Fire TV remote, press the Home button.

  2. Select Settings.

  3. Select My Fire TV.

    • If you don't see My Fire TV, select System or Device.

  4. Select Restart.

  5. Try Netflix again.

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:Extensions listed under Chrome Apps don't need to be turned off.

  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.

Force Quit Safari

  1. Select the Apple icon in the upper left corner of the browser.

  2. Select Force Quit.

  3. Select Safari.

  4. Select Force Quit.

  5. Confirm your selection.

  6. Try Netflix again.

We're looking into this problem. To help us investigate, contact us.

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

We're looking into this problem. To help us investigate, contact us.

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