Pop-up windows or tabs open while using Netflix
The Netflix service does not create or show pop-up windows or tabs. If a pop-up appears while using or watching Netflix, you may want to check for harmful software or adware installed on your device and remove it.
Select your device below to learn more.
Windows computer
Windows 10 or 11: Follow Microsoft's steps to check for malware and remove it from your computer.
Windows 8: Learn about using Microsoft's Windows Malicious Software Removal Tool.
If the issue continues to happen, contact the company that made your computer or an IT professional for help removing harmful software or adware from your computer.
Mac computer
Follow Apple's steps to block pop-up ads and windows in Safari and install the latest software updates.
If the issue continues to happen, contact Apple support or an IT professional for help removing harmful software or adware from your computer.
Android phone or tablet
Follow Google's steps to remove unwanted ads, pop-ups, and malware from your phone or tablet.
If the issue continues to happen, contact the company that made your device or an IT professional for help removing harmful software or adware from your mobile device.