Pop-up windows or tabs open while using Netflix

The Netflix service does not create or show pop-up windows or tabs. If you get a pop-up window or tab while playing a TV show or movie, it means your device might have malicious software or adware installed.

For more information, select your device.

Windows computer

Because the steps to remove malicious software are unique for each computer, Netflix Customer Service isn't able to assist with following these steps.

Windows 10 or 11: Follow Microsoft's steps to remove malware from your Windows computer.

Windows 7 or 8.1: Learn about the Windows Malicious Software Removal Tool.

If you continue to have this issue, we recommend contacting your device manufacturer or a trusted IT professional for help removing malicious software.

Android phone or tablet

Because the steps to remove malicious software are unique for each mobile device, Netflix Customer Service isn't able to assist with following these steps.

Follow Google's steps to remove malware or unsafe software.

If you continue to have this issue, we recommend contacting your device manufacturer or a trusted IT professional for help removing malicious software.

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