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Pop-up windows or tabs open while using Netflix

The Netflix service does not create or show pop-up windows or tabs. If a pop-up appears while using or watching Netflix, you may want to check for harmful software or adware installed on your device and remove it. If your device shows unexpected ads, check if your Netflix account is on an ad-supported experience or learn how ads are shown in Netflix.

Select your device below to learn more.

Netflix Customer Service can't help with troubleshooting or removing software from your computer because the steps are different for each device.

Windows 10 or 11: Follow Microsoft's steps to check for malware and remove it from your computer.

Windows 8: Learn about using Microsoft's Windows Malicious Software Removal Tool.

If the issue continues to happen, contact the company that made your computer or an IT professional for help removing harmful software or adware from your computer.

Netflix Customer Service can't help with troubleshooting or removing software from your Mac because the steps are different for each device.

Follow Apple's steps to block pop-up ads and windows in Safari and install the latest software updates.

If the issue continues to happen, contact Apple support or an IT professional for help removing harmful software or adware from your computer.

Netflix Customer Service can't help with troubleshooting or removing software from your mobile device because the steps are different for each device.

Follow Google's steps to remove unwanted ads, pop-ups, and malware from your phone or tablet.

If the issue continues to happen, contact the company that made your device or an IT professional for help removing harmful software or adware from your mobile device.

Netflix Customer Service can't help with troubleshooting or removing software from your Android device because the steps are different for each device.

Follow Google's steps to remove unwanted ads, pop-ups, and malware from your Android device. The steps to do this on an Android TV/box are similar to doing them on an Android phone or tablet.

If the issue continues to happen, contact the company that made your device or an IT professional for help removing harmful software or adware from your Android device.

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