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Netflix Error tvq-pb-101 (5.6.2.7)

You might get the error tvq-pb-101 (5.6.2.7) with the message:

We're having trouble playing this title right now. Please try again or select a different title.

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Roku 1

  1. Press the Home button on your Roku remote to navigate to the Roku home screen.

  2. Select Settings.

  3. Select Netflix Settings.

  4. Select Deactivate this player from my Netflix account.

  5. Select Yes. The device is now deactivated.

  6. Select Netflix from the home screen and follow the prompts to reactivate the app.

  7. Sign in to your account and try Netflix again.

All other Roku models

  1. Press the Home button on your Roku remote to navigate to the Roku home screen.

  2. Highlight the Netflix app and press the star key on the remote.

  3. Select Remove channel.

  4. Select Remove channel again to confirm.

  5. From the home screen, select Streaming Channels.

  6. Select Movies & TV.

  7. Select Netflix.

  8. Select Add Channel.

  9. Select Go to channel.

  10. Sign in to your account and try Netflix again.

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