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Netflix Error D7361-1254-C0262500

Sorry, but we're having trouble with your request.

This error can happen when your computer's video output method, such as a Wireless Display Adapter, isn't supported. It can also mean your computer’s graphics driver isn’t supported or needs an update to the latest version.

To fix the problem:

If your computer only uses a built-in display, skip these steps.

  1. Disconnect video output devices connected to your computer, like wireless display adapters, monitors, or TVs.

  2. Try Netflix again.

You may need to update your computer's video driver, or install a video driver supported by Windows 10.

Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help.

  • If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver.

    Note:AMD and NVIDIA are the most common producers of GPUs and GPU software.

  • If an update didn't work or there were no updates available, uninstall the driver and reinstall it.

  • If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome, Mozilla Firefox, or Opera.

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