If you see an error that says
Sorry We Cannot Reach The Netflix Service (-9)
It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Turn off your Android phone or tablet by holding down the power button.
Confirm that you want to turn off your Android.
To turn your Android back on, press the power button again.
Try Netflix again.
For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your device back on and try Netflix again.
If possible, connect your phone or tablet to a different network. For example:
Try to connect to a different Wi-Fi network in range of your device.
Try to connect at someone else's house.
If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly.
If you use custom settings on your streaming device, restore your internet provider's default settings and try Netflix again.
If you connect with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need help changing the connection settings on your streaming device, contact the device manufacturer.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:
Move your router to improve signal strength. Reception is best if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router.
Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.