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Netflix Error UI-502

If you experience the error code UI-502, often accompanied by one of the following messages:

Unable to connect to Netflix. Please try again or visit: www.netflix.com/help

Netflix has encountered an error. Retrying in [X] seconds.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

We're looking into this problem. To help us investigate, contact us.

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