Netflix Error UI-502
If you experience the error code UI-502, often accompanied by one of the following messages:
Unable to connect to Netflix. Please try again or visit: www.netflix.com/help
Netflix has encountered an error. Retrying in [X] seconds.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Blu-ray Player
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Sign out of Netflix
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Set-top Box or Streaming Media Player
Restart your device
-
Unplug your device from power.
-
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
-
Plug your device back in.
-
Turn your device on and try Netflix again.
Sign out of Netflix
-
Go to the Netflix home screen, then go left to open the menu.
-
At the bottom, select Get Help > Sign out > Yes.
-
Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
-
On the menu that appears, select Sign out, Reset, or Deactivate.
Smart TV
Restart your device
-
Unplug your device from power.
-
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
-
Plug your device back in.
-
Turn your device on and try Netflix again.
Sign out of Netflix
-
Go to the Netflix home screen, then go left to open the menu.
-
At the bottom, select Get Help > Sign out > Yes.
-
Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
-
On the menu that appears, select Sign out, Reset, or Deactivate.
All other devices
We're looking into this problem. To help us investigate, contact us.