Netflix Error 12001 on Android devices

If you experience the error code 12001 on your Android tablet or mobile device, it typically points to some information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then powering it back on and attempting to stream again. This will cause the existing network connection to the device to be refreshed once power is restored. Restarting the device is often enough to restore your ability to connect to our service.

Clear the Netflix application data

Android 6.0 or higher:

  1. From the Android home screen, select Settings.
  2. Select General.
    • If you do not see General, continue to the next step.
  3. Select Apps.
  4. Select Manage Applications, Application Manager, or Manage All Apps.
  5. Select Netflix.
  6. Select Storage.
  7. Select Clear Data, then OK.
  8. Try Netflix again.

Android 5.9 or lower:

  1. From the Android home screen, select Settings.
  2. Select General.
    • If you do not see General, continue to the next step.
  3. Select Applications.
  4. Select Manage Applications, Application Manager, or Manage All Apps.
  5. Select Netflix.
  6. Select Storage.
  7. Select Clear Data, then OK.
  8. Try Netflix again.

Try a different network

Try switching your device from Wi-Fi to a 3G or 4G network, then try Netflix again.

Note: If this is not a home network (i.e., work, school or public Wi-Fi), talk with the network's administrator to make sure it supports streaming services such as Netflix. If it does not, you will not be able to stream movies and TV episodes from Netflix.