Netflix Error 12001

If you experience the error code 12001, it typically points to some information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Android

Make sure your device is certified

The Netflix app may not work properly on devices that are not certified by Google. To determine if your device is certified, ensure that:

  1. You have access to the Google Play Store on your device, and

  2. You can find the Netflix app in the Google Play Store, and install it if it is not already installed

If your device meets these criteria, continue to the next set of troubleshooting steps.

If your device does not meet these criteria, use this article to download a version of the app that may work with your device.

Note:
If your device is rooted or uncertified, you may not be able to download the Netflix app, or it may not function properly. Your device is not being blocked by Netflix, but there may be an issue with the device’s configuration. Contact your device manufacturer to determine if the device is certified and compatible with Netflix

Restart your Android phone or tablet

  1. Power off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. Press the power button again to power your Android back on.

  4. Once your Android finishes turning on, try Netflix again.

Clear the Netflix app data

  1. From the Home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data, then OK.

  8. Try Netflix again.

Try a different internet connection

If possible, connect your device to a different internet access point, then try Netflix again. Some examples:

  • Attempt to connect to a different Wi-Fi network in range of your device.

  • Bring your device to a neighbor's or friend's house and attempt to stream.

  • If you have the ability to connect to a mobile hotspot from your device, try using it to connect to Netflix. While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

If you're able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.

If you're attempting to stream on a work or school network, or public Wi-Fi, talk with the network's administrator to make sure it supports streaming services such as Netflix. If it does not, you will not be able to stream Netflix TV shows or movies.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Nook

Restart your Nook
  1. Press and hold the button on the upper left side of your Nook until a box comes up that says Power Off.

  2. Select Power Off.

  3. Once your Nook has turned off, press and hold the power button until it begins to turn back on.

  4. Try Netflix again.

You might be asked to update the Nook firmware after turning your device back on. Please do! If you have problems with the firmware update, you'll want to contact Barnes & Noble for support. Otherwise, launch Netflix and try playing the title again.

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