Netflix Playback Error 12001 on Android devices

The error code 12001 on your Android tablet or mobile device is typically due to some information stored on the device that needs to be refreshed. Follow the steps below to refresh that information and get back to watching Netflix.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then power it back on and attempt to stream again. This will cause the existing network connection to the device to be refreshed once power is restored. Restarting the device is often enough to restore your ability to connect to our service.

Clear the Netflix application data
  1. From the Android Home Screen, select Settings.
  2. Select Application Manager, Applications or Apps.
    • If you can't find your Application Manager, refer to your owner's manual or contact your phone manufacturer for further assistance.
  3. Select Netflix.
  4. Select Clear data, then OK.

Try a different network

Try switching your device from WiFi to a 3G or 4G network, then try Netflix again.

Note: If this is not a home network (i.e., work, school, public WiFi), talk with the network's administrator to make sure it supports streaming services such as Netflix. If it does not, you will not be able to stream movies and TV episodes from Netflix.

Wait time: less than 1 minute