Netflix Error 117
If you experience the error code 117, often accompanied by the following message:
Please re-log in to Netflix. If the problem persists please visit the Netflix website.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Apple TV
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Open Netflix and go to the home screen.
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If your account has profiles, select Switch Profiles. If your account does not have profiles, go to the next steps.
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Select Sign Out.
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Sign back in and try Netflix again.
iPhone, iPad, or iPod touch
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Go to the home screen, then tap and hold the Netflix app.
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Tap Remove app > Delete app > Delete.
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Open the App Store and search for "Netflix."
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Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the app is installed, try Netflix again.