Netflix Error 114
If you experience the error code 114, often accompanied by the following message:
Sorry we could not configure your device. Please try again later. If the problem persists please visit the Netflix website.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Apple TV
Sign out of Netflix
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Open Netflix and go to the home screen.
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If your account has profiles, select Switch Profiles. If your account does not have profiles, go to the next steps.
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Select Sign Out.
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Sign back in and try Netflix again.
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Restart your home network
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Turn off or unplug your streaming media player.
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Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
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Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
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Turn your streaming media player back on and try Netflix again.
Improve your Wi-Fi signal
To improve your Wi-Fi:
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Move your router and your device closer to each other. If possible, put them in the same room.
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Move your router away from other wireless devices and appliances.
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Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
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Custom modem settings.
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Virtual Private Network (VPN) or proxy service settings.
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Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
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Check for an internet outage in your area.
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Fix common router or modem issues and incorrect network settings.
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Restart or reset your network's connection.
While talking with your ISP, let them know:
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Whether the issue happens only on one device, or other devices on the same network.
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Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
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Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
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Try playing Netflix again to make sure the problem is fixed.
iPhone, iPad, or iPod touch
Reinstall the Netflix app
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Go to the home screen, then tap and hold the Netflix app.
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Tap Remove app > Delete app > Delete.
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Open the App Store and search for "Netflix."
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Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the app is installed, try Netflix again.
Restart your iPhone or iPad
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Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
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If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
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After 10 seconds, press the Sleep/Wake button.
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Once your device powers on, try Netflix again.
Test your internet connection
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Using a web browser, go to fast.com.
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Wait for the test to finish.
If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.