Join Netflix

Netflix Error 115

If you experience the error code 115, often accompanied by the following message:

You cannot use Netflix on this device from this location. If you believe you are getting this message in error, please visit the Netflix website.

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem:

If you use a VPN, try turning it off.

If you aren't sure whether a VPN is turned on, follow the steps below.

Note:Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.

  1. Using a computer or mobile device on the same network as the device with the issue, open a web browser.

  2. Go to fast.com. Netflix will start a connection test.

  3. When the test stops, click Show more info.

  4. Next to Client, note the country.

  5. If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider.

    Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.

If turning your VPN off didn't work, or the location from fast.com matches your location, go to the next steps.

  1. Using a web browser, go to fast.com.

  2. Wait for the test to finish.

If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.

Related Articles

Related Articles

Need more help?

Contact Us