Note: Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.
If you use a VPN, try turning it off.
If you aren't sure whether a VPN is turned on, follow the steps below.
Open a web browser on a device that's on the same network as the device with the issue.
Go to fast.com. Netflix will start a connection test.
When the test stops, click Show more info.
Next to Client, note the country.
If the country doesn't match your location, your device or network has a VPN turned on. Try turning it off, then try Netflix again.
A few things to note:
Netflix Customer Service isn't able to help with VPNs because the steps are different for each VPN. If you need help, contact your VPN provider.
If you turned your VPN off and it didn't solve the issue, or the location from fast.com matches your location, move on to the steps below.