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Netflix Error 115

If you experience the error code 115, often accompanied by the following message:

You cannot use Netflix on this device from this location. If you believe you are getting this message in error, please visit the Netflix website.

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem:

Note: Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.

If you aren't sure whether a VPN is turned on, follow the steps below.

  1. Open a web browser on a device that's on the same network as the device with the issue.

  2. Go to fast.com. Netflix will start a connection test.

  3. When the test stops, click Show more info.

  4. Note the country next to where it says Client.

  5. If the country doesn't match your location, your device or network likely has a VPN turned on. Try turning it off, then try Netflix again.

A few things to note:

  • Since VPN apps and services are set up differently, you must contact your VPN provider if you need help turning it off.

  • If you turned your VPN off and it didn't solve the issue, or the location from fast.com matches your location, move on to the steps below.

  1. Using a web browser, go to fast.com.

  2. Wait for the test to finish.

If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.

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