Using Netflix on your BT or Plusnet YouView set-top box

Welcome to Netflix on your BT or Plusnet YouView set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on select BT and Plusnet YouView set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of movies and TV shows, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast Internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Silent Sign-In (SSI):
Some BT set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through BT will automatically be signed in to their Netflix account on their new, additional, or replacement BT set-top box if that box is SSI-enabled.

Device Series Supported Regions Resolution Subtitles & Audio
DTR-T1000* UK 1080p Subtitles, Alternate Audio
DTR-T2100* UK 1080p Subtitles, Alternate Audio
DTR-T2110* UK 1080p Subtitles, Alternate Audio
DB-T2200* UK 1080p Subtitles, Alternate Audio
DB-T2210* UK 1080p Subtitles, Alternate Audio
DTRT-4000* UK 4K Subtitles, Alternate Audio, 5.1 Surround Sound
Plusnet T2120 UK 1080p Subtitles, Alternate Audio
Plusnet T2220 UK 1080p Subtitles, Alternate Audio

*SSI-enabled

Set up Netflix

To connect your BT or Plusnet YouView set-top box to your Netflix account, start from the Home screen and follow the steps below.

Connect from the YouView button

  1. Press the YouView button on your remote.
  2. Select Players & Apps.
  3. Select Players.
  4. Select Netflix.
  5. Once in the Netflix app, select Sign In.

If you cannot locate the Netflix app

The YouView set-top box may need to be updated. To update your YouView, follow the steps below.

  1. Press the YouView button on your remote.
  2. Locate Settings and press OK.
  3. Locate Device Management and press OK.
  4. Locate Software Update and press OK.
  5. Press OK again to prompt the set-top box to search for available updates.
    • If an update is available, a progress bar will appear to show progress of the update.
    • If the set-top box has the most up-to-date software, you will see Software is up to date.
  6. Once the update is complete, repeat the steps above to connect from the YouView button.

Your device is now connected to your Netflix account. Enjoy!

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Press the Back button on your remote.
  3. Select the Gear icon on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

  1. Begin from the Netflix home screen.
  2. Press the Back button on your remote.
  3. Select the Gear icon on the right.
  4. Select Exit.
  5. Select OK.

Netflix in Ultra HD

Netflix is available in Ultra HD on select BT set-top boxes. To stream in Ultra HD, you will need:

  • A TV compatible with Ultra HD streaming from Netflix, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.
  • A steady Internet connection speed of 25 megabits per second or higher.
  • Streaming quality set to "High." More information about video quality settings can be found in our Playback Settings article.

The below is a list of BT models that currently support Netflix in Ultra HD.

  • DTRT-4000