Netflix Error 1002

If you experience the error code 1002 on your Apple TV, iPhone, iPad, or iPod touch, often accompanied by the following message:

Cannot play movie. Please try again later.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV

We're researching this error. To help us investigate, please contact Netflix Customer Service.

iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

    • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  3. Once your device powers on, try Netflix again.

Reinstall the Netflix app

Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.

Deleting the Netflix app will also delete any titles you have downloaded to the device. You may need your Apple ID and password to reinstall the app once it has been removed.
  1. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.

  2. Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.

  3. Enter the App Store and search for "Netflix."

  4. Select the free Netflix app from Netflix, Inc.

  5. Tap the cloud icon. You will need to enter your iTunes password to install the app.

  6. Once installed, tap the Netflix icon.

  7. Enter the email and password for your Netflix account and tap Sign In.

  8. Try Netflix again.

Test your internet connection

You can test your device's connection to the internet by attempting to visit a webpage, such as

If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.

Once you're connected to the internet, try Netflix again.