If you experience the error code 1002 on your Apple TV, iPhone, iPad, or iPod touch, often accompanied by the following message:
Cannot play movie. Please try again later.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.
From your device's home screen, tap and hold the Netflix app until it shakes.
In the top left corner of the Netflix icon, tap the X, then tap Delete. Once deleted, press the Done or Home button to stop the shaking.
Open the App Store and search for "Netflix."
Select the free Netflix app from Netflix, Inc.
To install the app, tap the cloud icon.
If you can't download the Netflix app from the App Store, visit Can't find the Netflix app in app stores.
Once installed, try Netflix again.
You can test your device's connection to the internet by trying to visit a webpage, such as netflix.com.
If Safari says it can't open the page because your device is not connected to the internet, you might need to troubleshoot your home network or your device's connection to the internet. See Apple Support for more help.
Once you're connected to the internet, try Netflix again.