Netflix is missing images
If pictures of TV shows and movies on Netflix are missing or not loading, it's usually because your connection to Netflix was dropped. Follow these steps to fix the problem.
Restart your home network
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Turn off your device, then unplug your modem and router from power.
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After 30 seconds, plug in your modem and router.
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Wait 1 minute, then turn on your device.
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Try Netflix again.
Improve your Wi-Fi signal
To improve your Wi-Fi:
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Move your router and your device closer to each other. If possible, put them in the same room.
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Move your router away from other wireless devices and appliances.
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Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
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Check for an internet outage in your area.
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Fix common router or modem issues and incorrect network settings.
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Restart or reset your network's connection.
While talking with your ISP, let them know:
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Whether the issue happens only on one device, or other devices on the same network.
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Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
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Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
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Try playing Netflix again to make sure the problem is fixed.