Using Netflix on your Telus set-top box

Welcome to Netflix on your Telus set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on select Telus set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Device Series Supported Regions Resolution Subtitles & Audio
Cisco_CIS330 Canada 720p Subtitles, Alternate Audio
Cisco_CIS330-GN1-A Canada 720p Subtitles, Alternate Audio
Cisco_CIS330-GN1-B Canada 720p Subtitles, Alternate Audio
Cisco_CIS430 Canada 720p Subtitles, Alternate Audio
Cisco_CIS430-GN1-A Canada 720p Subtitles, Alternate Audio
Cisco_CIS430-GN1-B Canada 720p Subtitles, Alternate Audio
Cisco_ISB2200 Canada 720p Subtitles, Alternate Audio
Cisco_ISB7000 Canada 720p Subtitles, Alternate Audio
Cisco_ISB7050 Canada 720p Subtitles, Alternate Audio
Cisco_ISB7100 Canada 720p Subtitles, Alternate Audio
Cisco_ISB7105 Canada 720p Subtitles, Alternate Audio
Cisco_ISB7150 Canada 720p Subtitles, Alternate Audio
Pace_IPH8000 Canada 720p Subtitles, Alternate Audio
Pace_IPH8005 Canada 720p Subtitles, Alternate Audio
Pace_IPH8010 Canada 720p Subtitles, Alternate Audio
Pace_IPW8000 Canada 720p Subtitles, Alternate Audio
ScientAtl_IPN330HD Canada 720p Subtitles, Alternate Audio
ScientAtl_IPN330HD-SG-A Canada 720p Subtitles, Alternate Audio
ScientAtl_IPN330HD-SG-B Canada 720p Subtitles, Alternate Audio
ScientAtl_IPN430MC Canada 720p Subtitles, Alternate Audio
ScientAtl_IPN4320-SG-A Canada 720p Subtitles, Alternate Audio
ScientAtl_IPN4320-SG-B Canada 720p Subtitles, Alternate Audio
Optik 4K PVR (VIP-5662W) Canada 4K Subtitles, Alternate Audio
Pik TV (Android TV) Canada 4K Subtitles, Alternate Audio

Set up Netflix

To connect your Telus set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Apps menu

  1. Press the Apps button on your remote.
  2. Locate the Netflix app.
  3. Highlight Netflix and press Ok or Select on your remote.
  4. Once in the Netflix app, select Sign In.

Connect from Channel 422 (not applicable for Pik TV)

  1. Use your remote to navigate to Channel 422.
  2. Once on Channel 422, select OK to launch the Netflix app.
  3. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

  1. Begin from the Netflix home screen.
  2. Press the Back button on your remote.
  3. Select the Gear icon on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

  1. Begin from the Netflix home screen.
  2. Press the Back button on your remote.
  3. Select the Gear icon on the right.
  4. Select Exit.
  5. Select OK.

Netflix in Ultra HD

Netflix is available in Ultra HD on select Telus receivers. To stream in Ultra HD, you will need:

  • A TV compatible with Ultra HD streaming from Netflix, connected to your receiver via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at www.netflix.com/ChangePlan.
  • A steady internet connection speed of 25 megabits per second or higher.
  • Streaming quality set to Auto or High. More information about video quality settings can be found in our Playback Settings article.

The following Telus models currently support Netflix in Ultra HD:

  • Optik 4K PVR (VIP-5662W)
  • Pik TV