Netflix Error UI-117

1. From the PlayStation home screen, select PSN.

2. Select Account Management and press the Triangle button.

3. Select Sign Out and confirm the selection.

4. From the PlayStation Home screen, select PSN from the second column from the right.

5. Select Sign In.

6. Enter your PlayStation Network (PSN) email address and password.

   • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.

   • The PSN sign in prompt will ask for your Sign In ID (Email Address) and give you the option to Sign In Automatically (Auto Sign In) . Checking the Auto Sign In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix.

7. Select Sign In.

   • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to the PSN. If prompted, read and agree to the Terms of Use.

8. Once you've successfully connected to the PSN, try Netflix again.

1. From the PlayStation Home screen, select Settings.

2. Select System Update, then confirm the selection.

3. Select Update via Internet, then confirm the selection.

4. If a new version of the firmware was found, confirm the selection and download the new software.

5. Try Netflix again.

Uninstall the Netflix app

1. Go to the PS3 Home Screen by pressing PS button > Quit > Yes.

2. Go to the TV/Video Services section and highlight Netflix.

3. Press the Triangle button.

4. Choose Delete.

5. Choose Yes.

Reinstall the Netflix app

1. Go to the PS3 Home Screen by pressing PS button > Quit > Yes.

2. Go to the TV/Video Services section and choose Netflix.

3. Choose Yes to download it.

1. From the PlayStation home screen, press up on the control pad to access the Function menu.

2. Select Settings.

3. Select PlayStation Network/Account Management .

4. Select Sign Out.

5. From the PlayStation Home screen, select PSN from the second column from the right.

6. Select Sign In.

7. Enter your PlayStation Network (PSN) email address and password.

   • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.

   • The PSN sign in prompt will ask for your Sign In ID (Email Address) and give you the option to Sign In Automatically (Auto Sign In). Checking the Auto Sign In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix.

8. Select Sign In.

   • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to the PSN. If prompted, read and agree to the Terms of Use.

9. Once you've successfully connected to the PSN, try Netflix again.

1. From the PlayStation Home screen, select Settings.

2. Select System Software Update, then confirm the selection.

3. Select Update via Internet, then confirm the selection.

4. If a new version of the firmware was found, confirm the selection and download the new software.

5. Try Netflix again.

1. Begin from the PS4 home screen.

   • If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.

2. Navigate to the TV & Video section and highlight Netflix.

3. Press the Options button on the controller.

4. Select Delete.

5. Select OK.

   Note:

   Deleting the Netflix app will not remove the Netflix icon from your PS4 home screen.

6. Select the Netflix icon. The PlayStation store will launch.

7. Select the Download icon.

8. Once Netflix has finished downloading, select Start.

9. Sign in to your Netflix account and attempt to stream again.

   • You may be prompted to sign in to your PlayStation Network (PSN) account first.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Sign out > Yes.

3. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.