Netflix Error UI-117

If you experience the error code UI-117, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

PlayStation 3

Sign out of the PlayStation Network

  1. From the PlayStation home screen, select PSN.

  2. Select Account Management and press the Triangle button.

  3. Select Sign Out and confirm the selection.

  4. From the PlayStation Home screen, select PSN from the second column from the right.

  5. Select Sign In.

  6. Enter your PlayStation Network (PSN) email address and password.

    • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.

    • The PSN sign in prompt will ask for your Sign In ID (Email Address) and give you the option to Sign In Automatically (Auto Sign In) . Checking the Auto Sign In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix.

  7. Select Sign In.

    • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to the PSN. If prompted, read and agree to the Terms of Use.

  8. Once you've successfully connected to the PSN, try Netflix again.

Update your PlayStation firmware

  1. From the PlayStation Home screen, select Settings.

  2. Select System Update, then confirm the selection.

  3. Select Update via Internet, then confirm the selection.

  4. If a new version of the firmware was found, confirm the selection and download the new software.

  5. Try Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 Home Screen.

    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press the Triangle button on the controller.

  4. Select Delete.

  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes.

  2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. From the PS3 Home Screen, select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

  6. Once Netflix has finished downloading, select Start.

  7. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

PlayStation 4

Sign out of the PlayStation Network

  1. From the PlayStation home screen, press up on the control pad to access the Function menu.

  2. Select Settings.

  3. Select PlayStation Network/Account Management .

  4. Select Sign Out.

  5. From the PlayStation Home screen, select PSN from the second column from the right.

  6. Select Sign In.

  7. Enter your PlayStation Network (PSN) email address and password.

    • If you've forgotten your sign in information, PlayStation has instructions for resetting your PSN password.

    • The PSN sign in prompt will ask for your Sign In ID (Email Address) and give you the option to Sign In Automatically (Auto Sign In). Checking the Auto Sign In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix.

  8. Select Sign In.

    • You may be prompted to agree to the PlayStation Network Terms of Use before you are connected to the PSN. If prompted, read and agree to the Terms of Use.

  9. Once you've successfully connected to the PSN, try Netflix again.

Update your PlayStation firmware

  1. From the PlayStation Home screen, select Settings.

  2. Select System Software Update, then confirm the selection.

  3. Select Update via Internet, then confirm the selection.

  4. If a new version of the firmware was found, confirm the selection and download the new software.

  5. Try Netflix again.

Uninstall and reinstall the Netflix app

  1. Begin from the PS4 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on the controller.

  4. Select Delete.

  5. Select OK.

    Note:
    Deleting the Netflix app will not remove the Netflix icon from your PS4 home screen.
  6. Select the Netflix icon. The PlayStation store will launch.

  7. Select the Download icon.

  8. Once Netflix has finished downloading, select Start.

  9. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Smart TV

Sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Navigate left to open the menu, then select Settings.

    • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over or Deactivate.

  3. Once signed out, sign back in and try Netflix again.

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.