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Netflix says 'Please make sure that your device has network connectivity (-3).'

If you receive the following error on your Android phone or tablet:

Please make sure that your device has network connectivity and the Date and Time settings are accurate. (-3)

It usually means that a network connectivity issue is stopping your device from reaching Netflix. Follow the steps below to fix the problem.

If the date or time settings don't match the current time and your location, it can cause Netflix to stop working.

  1. Open Android settings.

  2. Find Date & time.

  3. Make sure it's set to automatic or use network-provided time/time zone.

  4. Try Netflix again.

  1. From the Android home screen, navigate to Settings.

  2. Select Connections.

    • If you don't see Connections, continue to the next step.

  3. Select Wi-Fi.

  4. Select the network you are currently connected to.

  5. Select Forget.

  6. Once the network is no longer connected, re-connect to your preferred network.

  7. Try Netflix again.

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. Find the Netflix app on your Android device.

  2. Tap and hold the app icon, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.

If you uninstall Netflix, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Uninstall, then Install.

  3. Try Netflix again.

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For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your device back on and try Netflix again.

Tablet and modem show succesful Wi-Fi connection

To get a better signal you can:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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