Netflix says 'Please make sure that your device has network connectivity (-3).'

If you receive the following error on your Android phone or tablet:

Please make sure that your device has network connectivity and the Date and Time settings are accurate. (-3)

It usually means that a network connectivity issue is stopping your device from reaching Netflix. Follow the steps below to fix the problem.

Check date and time settings

  1. From the Android home screen, navigate to Settings.

  2. Tap System > Date & time.

  3. Make sure Use network-provided time is turned on.

  4. Make sure Use network-provided time zone is turned on.

  5. Try Netflix again.

Reconnect to your network

  1. From the Android home screen, navigate to Settings.

  2. Select Connections.

    • If you don't see Connections, continue to the next step.

  3. Select Wi-Fi.

  4. Select the network you are currently connected to.

  5. Select Forget.

  6. Once the network is no longer connected, re-connect to your preferred network.

  7. Try Netflix again.

Turn your device off, then back on

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Reinstall the Netflix app

  1. Open the Play Store app and search for Netflix.

  2. From the Netflix app store page, select Uninstall.

    Note:
    Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  3. To confirm, select OK.

  4. Once uninstallation is complete, select Install.

  5. Once installation is complete, select Open.

  6. Try Netflix again.

Restart your home network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your device back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Try a different internet connection

If possible, connect your phone or tablet to a different network. For example:

  • Try to connect to a different Wi-Fi network in range of your device.

  • Try to connect at someone else's house.

If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.