Billing FAQs: iTunes

iTunes billing for Netflix is currently available to customers who sign up for a new account or rejoin through the Netflix app on an Apple TV, iPhone, iPad or iPod touch running iOS 7.0 or later.

Note:
iTunes subscriptions renew automatically, and you may be charged up to 24 hours before each subscription period starts.

How can I join or rejoin Netflix through iTunes?

To sign up for Netflix with iTunes billing, download the Netflix app on your Apple TV or iOS device, select Join Free for a Month and follow the prompts to set up your account.

To rejoin Netflix with iTunes billing, open or download the Netflix app on your Apple TV or iOS device.

  • If you have had service with Netflix within the last ten months, select Sign in. Then select Restart Your Membership and follow the prompts to confirm your plan type and email address. Finish by selecting Subscribe with iTunes.

  • If you have not had service with Netflix within the last ten months, select Join Free for a Month and follow the prompts to restart your membership.

How do I check to see if I am billed on my iTunes account?

To check if you are billed through iTunes, visit the Membership and Billing section of your Netflix Account page.

You can also check with iTunes to see if Netflix is a part of your iTunes subscription package.

How do I update my iTunes billing information?

For detailed instructions on how to update iTunes billing information, visit How do I update my iTunes billing information? For step-by-step instructions with screenshots, visit Apple's Change or remove your Apple ID payment information article.

How do I stop being billed through iTunes and start being billed through Netflix?

You will need to use iTunes to cancel iTunes billing for your Netflix account, and restart your membership from your Account page on the Netflix website. For detailed instructions on how to cancel iTunes billing, visit How do I cancel iTunes billing for Netflix? or Apple's Change or remove your Apple ID payment information article.

Note:
Per Apple's cancellation policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.

How do I change my Netflix plan?

You will need to use iTunes to change your Netflix plan. For detailed instructions on changing your plan, visit How do I change my Netflix plan if I am being billed through iTunes? For step-by-step instructions with screenshots, visit Apple's View, change, or cancel your subscriptions article.

Note:
Upgrading your plan will take effect immediately; you will be charged at the time of upgrade and your billing date will be changed. If you upgrade your plan during your free trial, this will cause the free trial to end prematurely. Downgrading a plan will take effect on the next billing date.

Can I redeem a promotional offer for Netflix if I pay through iTunes?

Promotional offers can't be used on an account that is billed through iTunes. Your Netflix promotion can be redeemed by first canceling your Netflix billing through iTunes, then redeeming your promotion once your current billing period has ended.

Can I redeem a Netflix gift card on my account if I pay through iTunes?

No, you currently cannot redeem a Netflix Gift Card on an account that is being billed through iTunes. If you would like to use the Netflix Gift Card, you will need to cancel your Netflix account and restart it using the gift card. Please note that you will need to wait until your account closes before you can restart it with a gift card.

Where can I find my iTunes billing date?

To confirm your renewal date, which is the date on which iTunes will bill you for service, visit View, change, or cancel your subscriptions on Apple's support site.

How do I cancel my Netflix account if I pay through iTunes?

To cancel your Netflix account billed through iTunes, visit How do I cancel iTunes billing for Netflix? You can also visit Apple's Change or remove your Apple ID payment information article.

Note:
Per Apple's cancellation policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.

How do I contact iTunes customer support?

If you have any additional questions regarding iTunes billing, contact Apple Care using Apple's Express Lane: apple.com/support/appletv/contact/3rd-party-subscriptions/.

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