Start Your Free Month

Billing FAQs: iTunes

iTunes billing for Netflix is not available to new or rejoining Netflix customers. If you are currently billed by iTunes, you can continue to use iTunes billing until your account is cancelled.

Note:
iTunes subscriptions renew automatically, and you may be charged up to 24 hours before each subscription period starts.

How can I join or rejoin Netflix through iTunes?

iTunes billing for Netflix is not available to new or rejoining Netflix customers.

If you are attempting to create an account on an iOS mobile device, you can sign up on Netflix.com using a mobile browser and will be prompted to provide an alternate method of payment.

How do I check to see if I am billed on my iTunes account?

To check if you are billed through iTunes, visit the Membership and Billing section of your Netflix Account page.

You can also check with iTunes to see if Netflix is a part of your iTunes subscription package. If you can't remember the Apple ID or iTunes account associated with your Netflix membership, please visit Having trouble signing in?

How do I update my iTunes billing information?

For detailed instructions on how to update iTunes billing information, visit How do I update my iTunes billing information? For step-by-step instructions with screenshots, visit Apple's Change or remove your Apple ID payment information article.

How do I stop being billed through iTunes and start being billed through Netflix?

You will need to use iTunes to cancel iTunes billing for your Netflix account, and restart your membership from your Account page on the Netflix website. For detailed instructions on how to cancel iTunes billing, visit How do I cancel iTunes billing for Netflix? or Apple's Change or remove your Apple ID payment information article.

If you can't remember the Apple ID or iTunes account associated with your Netflix membership, please visit Having trouble signing in?

Note:
Per Apple's cancellation policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.

How do I change my Netflix plan?

You will need to use iTunes to change your Netflix plan. For detailed instructions on changing your plan, visit How do I change my Netflix plan if I am being billed through iTunes? For step-by-step instructions with screenshots, visit Apple's View, change, or cancel your subscriptions article.

Note:
Upgrading your plan will take effect immediately; you will be charged the full amount for the new plan at the time of upgrade and your billing date will be changed. You will also immediately receive a prorated refund for the unused portion of your previous plan. If you upgrade your plan during your free trial, this will cause the free trial to end prematurely. Downgrading a plan will take effect on the next billing date.

Can I redeem a promotional offer for Netflix if I pay through iTunes?

Promotional offers can't be used on an account that is billed through iTunes. Your Netflix promotion can be redeemed by first canceling your Netflix billing through iTunes, then redeeming your promotion once your current billing period has ended.

Can I redeem a Netflix gift card on my account if I pay through iTunes?

No, you currently cannot redeem a Netflix Gift Card on an account that is being billed through iTunes. If you would like to use the Netflix Gift Card, you will need to cancel your Netflix account and restart it using the gift card. Please note that you will need to wait until your account closes before you can restart it with a gift card.

Where can I find my iTunes billing date?

To confirm your renewal date, which is the date on which iTunes will bill you for service, visit View, change, or cancel your subscriptions on Apple's support site.

How do I cancel my Netflix account if I pay through iTunes?

To cancel your Netflix account billed through iTunes, visit How do I cancel iTunes billing for Netflix? You can also visit Apple's Change or remove your Apple ID payment information article.

Note:
Per Apple's cancellation policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.

How do I contact iTunes customer support?

If you have any additional questions regarding iTunes billing, contact Apple Care using Apple's Express Lane: apple.com/support/appletv/contact/3rd-party-subscriptions/.