Netflix says 'Connection failed.'
If you see an error on your Android phone or tablet that says
Connection failed. If you want to retry, please select the retry button. If you want to exit the application, please select the Exit button.
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
- Open the Netflix app.
- Select the menu icon.
Note: Some Android devices have a menu button on the actual device, other devices have an icon you can select within the Netflix app.
- Select About.
- Within the Diagnostics section, select Network.
- Select Start Test.
If your connection test was unsuccessful, you'll want to reach out to the manufacturer for assistance connecting your device to the Internet.
Simply try another Internet-based app.
If other apps are not working either, you'll want to reach out to the manufacturer for assistance connecting your device to the Internet.
Restart your device
If your device is connected to the Internet but you are still getting the error, turn your device completely off, then turn it back on.
Try a different network
Try connecting your device to another Internet source--a cellular data network, a wireless network, or a different wireless network than the one you're currently connected to.
If you are still having trouble or have any questions about these steps, visit your device manufacturer's support site or your cellular carrier's support site for more help.