Netflix says 'BLOCKED' or 'HTTP 403.'

If you see one of the following messages when trying to watch Netflix on your computer:

  • Internet Explorer - "The website declined to show this webpage. HTTP 403."

  • Firefox - "BLOCKED"

  • Chrome - "BLOCKED"

It typically indicates that your computer's DNS setting is not routing to Netflix properly. Follow the troubleshooting steps below to resolve the issue.

Check your IP address

  1. Go to the Recent device streaming activity page of your account.

  2. In the list, find the name of the device with the issue.

  3. Under the device name, copy the IP address.

    An IP address is a code with letters or numbers separated by a dot (.) or a colon (:). For example: 123.456.789.0
  4. Go to In the search bar, enter the IP address from the previous step, then click Search.

  5. In the search results, scroll down to Country.

The country listed doesn't match your current location

  1. Turn off any VPNs, proxies, or other software that can make your internet connection seem like it's from a different country, then try Netflix again.

  2. Contact your internet service provider (ISP) or network administrator to ask for an IP address that matches your current location.

The country listed matches your current location

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

If you can't complete these steps, from the bottom of this page click Call Us or Start Live Chat for help finding out if you're streaming from the correct country.