Netflix Error M7701-1003

If you get the error code M7701-1003 on your computer with the following message:

Pardon the interruption
We're having trouble playing Netflix. Please visit chrome://components, find "Widevine Content Decryption Module" and click on the "Check for update" button.

It means part of your browser needs to be updated, or is being blocked by a security setting or program. Follow the steps below to fix the problem.

Mac computer

Check your processor

  1. From the upper left corner of the screen, select the Apple iconapple.

  2. Select About This Mac.

  3. In the window that appears, find Chip or Processor.

    • If it shows Apple M1, you need to install Rosetta software to watch Netflix. Visit Google Support for help.

    • If it doesn't show Apple M1, continue to the steps below.

Make sure your browser allows protected content

  1. From the Chrome toolbar, click Menu .

  2. Select Settings.

  3. Scroll down and click Advanced.

  4. Under Privacy and security, click Site Settings.

  5. Select Protected Content and make sure you see Allow sites to play protected content (recommended).

    • If you don't see Allow sites to play protected content (recommended), turn on the switch next to the Blocked message.

  6. Try Netflix again.

Check Chrome version

Make sure that your computer has an official version of Chrome.

  1. From the Chrome toolbar, click Menu Android menu icon .

  2. Under Help, click About Google Chrome and check the version number.

Official Chrome releases have version numbers with a zero as the second set of digits (for example, 89.0.x.x). If your browser version doesn't have a zero, check with an IT professional to make sure your computer is safe.

Some additional recommendations:

  • If you have antivirus or anti-malware software on your computer, perform a complete system scan.

  • Open Chrome only from the Windows Start menu.

  • Install Chrome from the official download page.

Use a supported browser

To watch Netflix on a Windows or Mac computer, use one of the following browser versions. Other versions may still work, but we can't guarantee the Netflix experience on them.

Browser

Windows version

Mac version

Chrome OS version

Chrome

Version 64 or later on Windows 7 or later

OS X 10.9 (Mavericks) or later

Any

Firefox (official Mozilla versions)

Version 59 or later on Windows 7 or later

OS X 10.10 (Yosemite) or later

Internet Explorer

Version 11 or later on Windows 8.1 or later

OS X 10.10 (Yosemite) or later

Linux

Because Linux has so many configurations, Netflix Customer Service isn't able to troubleshoot Linux devices.

Microsoft Edge

Windows 10

Opera

Version 47 or later on Windows 7 or later

Mac OS X 10.10 (Yosemite) or later

Safari

Mac OS X 10.10 (Yosemite) or later on 2012 models or later and select 2011 models

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, enter chrome://components and press Enter or Return on your keyboard.

  2. Find the Widevine Content Decryption Module component.

    • If it isn't listed, make sure you're using an official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. To uninstall the Chrome browser, follow the steps from Google Chrome Help.

  2. After Chrome is uninstalled, install Google Chrome again.

  3. Once Chrome is installed, try Netflix again.

What to do next

If you complete the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use a different browser to watch Netflix.

Windows computer

Make sure your browser allows protected content

  1. From the Chrome toolbar, click Menu .

  2. Select Settings.

  3. Scroll down and click Advanced.

  4. Under Privacy and security, click Site Settings.

  5. Select Protected Content and make sure you see Allow sites to play protected content (recommended).

    • If you don't see Allow sites to play protected content (recommended), turn on the switch next to the Blocked message.

  6. Try Netflix again.

Check Chrome version

Make sure that your computer has an official version of Chrome.

  1. From the Chrome toolbar, click Menu Android menu icon .

  2. Under Help, click About Google Chrome and check the version number.

Official Chrome releases have version numbers with a zero as the second set of digits (for example, 89.0.x.x). If your browser version doesn't have a zero, check with an IT professional to make sure your computer is safe.

Some additional recommendations:

  • If you have antivirus or anti-malware software on your computer, perform a complete system scan.

  • Open Chrome only from the Windows Start menu.

  • Install Chrome from the official download page.

Use a supported browser

To watch Netflix on a Windows or Mac computer, use one of the following browser versions. Other versions may still work, but we can't guarantee the Netflix experience on them.

Browser

Windows version

Mac version

Chrome OS version

Chrome

Version 64 or later on Windows 7 or later

OS X 10.9 (Mavericks) or later

Any

Firefox (official Mozilla versions)

Version 59 or later on Windows 7 or later

OS X 10.10 (Yosemite) or later

Internet Explorer

Version 11 or later on Windows 8.1 or later

OS X 10.10 (Yosemite) or later

Linux

Because Linux has so many configurations, Netflix Customer Service isn't able to troubleshoot Linux devices.

Microsoft Edge

Windows 10

Opera

Version 47 or later on Windows 7 or later

Mac OS X 10.10 (Yosemite) or later

Safari

Mac OS X 10.10 (Yosemite) or later on 2012 models or later and select 2011 models

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, enter chrome://components and press Enter or Return on your keyboard.

  2. Find the Widevine Content Decryption Module component.

    • If it isn't listed, make sure you're using an official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. To uninstall the Chrome browser, follow the steps from Google Chrome Help.

  2. After Chrome is uninstalled, install Google Chrome again.

  3. Once Chrome is installed, try Netflix again.

What to do next

If you complete the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use a different browser to watch Netflix.