Netflix Error M7701-1003

If you experience the error code M7701-1003 on your computer, often accompanied by the following message:

Whoops, something went wrong...
Missing Component
We cannot find all the required components to play Netflix on this device. Please visit chrome://components, locate the WidevineCdm component, and click the "Check for update" button.

It typically points to a component on your browser that needs to be updated or that is being blocked by a security setting or program. Follow the troubleshooting steps below to resolve the issue.

Steps for Windows
Steps for Mac

Ensure your browser allows protected content

  1. Select the Chrome menu button from your browser toolbar.

  2. Select Settings.

  3. Scroll down and select Advanced.

  4. Under Privacy and security, select Content Settings.

  5. Select Protected Content and ensure you see Allow sites to play protected content (recommended).

    • If you do not see Allow sites to play protected content (recommended), select the toggle next to the Blocked message.

  6. Try Netflix again.

Are you using an official version of Chrome?

You may have installed a browser that poses as Google Chrome but is not a genuine version of the browser. To check your browser version:

  1. Select the Chrome menu button Android menu icon from your browser toolbar.

  2. Under Help, select About Google Chrome.

  3. Your version number will display.

Official Chrome releases will have version numbers with a '0' as the second set of digits (e.g., 59.0.x.x). If your browser version does not have a '0' as the second set of digits, we suggest that you get help from an IT professional to ensure your computer is safe. Some additional recommendations:

  • If you have anti-virus or anti-malware software on your computer, perform a complete system scan.

  • Only open Chrome from the Windows Start menu.

  • Install Chrome from the official download page. Be sure you are using the correct Chrome shortcut to open the browser.

Update Chrome's content protection feature

Note:
Anti-virus and/or firewall software can prevent Chrome's content protection feature - the Widevine Content Decryption Module - from updating successfully. Please disable your anti-virus and/or firewall software before checking for an update. Once the update is complete, you can re-enable your security software.
  1. In the address bar on the Chrome browser, type chrome://components and press Enter or Return on your keyboard.

  2. Locate the Widevine Content Decryption Module component.

    • If the Widevine Content Decryption Module is not listed under chrome://components, check to make sure you are using Chrome from Google.

      Note:
      Chromium is not supported.
  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, there may be a program or security setting on your device that is preventing the module from updating. Contact your device manufacturer or a trusted IT professional for further assistance. If your device manufacturer or an IT professional is unable to help, you will need to use an alternate browser to continue streaming Netflix.

Ensure your browser is supported

Netflix requires the following browser versions to stream successfully.

  • Google Chrome version 37 or later on Windows 7 or later or Mac OS X 10.9 or later (Mavericks)

  • Internet Explorer 11 or later on Windows 8.1 or later

  • Microsoft Edge on Windows 10

  • Mozilla Firefox version 47 or later on Windows Vista or later or Mac OS X 10.7 or later

  • Opera version 33 or later on Windows Vista Service Pack 2 or later and Mac OS X 10.9 or later

  • Safari on Mac OS X 10.10 or later (Yosemite)

    • Supported on all 2012 or later models and select 2011 models

Ensure your browser allows protected content

  1. Select the Chrome menu button from your browser toolbar.

  2. Select Settings.

  3. Scroll down and select Advanced.

  4. Under Privacy and security, select Content Settings.

  5. Select Protected Content and ensure you see Allow sites to play protected content (recommended).

    • If you do not see Allow sites to play protected content (recommended), select the toggle next to the Blocked message.

  6. Try Netflix again.

Update Chrome's content protection feature

Note:
Anti-virus and/or firewall software can prevent Chrome's content protection feature - the Widevine Content Decryption Module - from updating successfully. Please disable your anti-virus and/or firewall software before checking for an update. Once the update is complete, you can re-enable your security software.
  1. In the address bar on the Chrome browser, type chrome://components and press Enter or Return on your keyboard.

  2. Locate the Widevine Content Decryption Module component.

    • If the Widevine Content Decryption Module is not listed under chrome://components, check to make sure you are using Chrome from Google.

      Note:
      Chromium is not supported.
  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, there may be a program or security setting on your device that is preventing the module from updating. Contact your device manufacturer or a trusted IT professional for further assistance. If your device manufacturer or an IT professional is unable to help, you will need to use an alternate browser to continue streaming Netflix.

Ensure your browser is supported

Netflix requires the following browser versions to stream successfully.

  • Google Chrome version 37 or later on Windows 7 or later or Mac OS X 10.9 or later (Mavericks)

  • Internet Explorer 11 or later on Windows 8.1 or later

  • Microsoft Edge on Windows 10

  • Mozilla Firefox version 47 or later on Windows Vista or later or Mac OS X 10.7 or later

  • Opera version 33 or later on Windows Vista Service Pack 2 or later and Mac OS X 10.9 or later

  • Safari on Mac OS X 10.10 or later (Yosemite)

    • Supported on all 2012 or later models and select 2011 models