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Netflix Error M7701-1003

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We're having trouble playing Netflix. Please visit chrome://components, find "Widevine Content Decryption Module" and click on the "Check for update" button.

This error means a setting in your browser is stopping Netflix from playing, or that your browser needs to be updated.

Note:If you get this error but don't use Google Chrome, or you're using a Chromium-based web browser, your browser isn't supported by Netflix. Use a supported browser to continue watching Netflix.

To fix the problem on your Google Chrome browser:

  1. Type or copy and paste chrome://settings/content/protectedContent into the address bar, then press Enter or Return.

  2. Turn on Sites can play protected content, then try Netflix again.

Or:

  1. In the upper right corner of your browser, click More.

  2. Click Settings > Privacy and security > Site settings.

  3. Under Content, click Additional content settings > Protected content IDs.

  4. Turn on Sites can play protected content, then try Netflix again.

Make sure your browser version is supported by checking the Netflix system requirements.

If your browser version isn't supported, update your browser to the latest version or use a browser that supports HTML5.

If your browser version is supported, follow the troubleshooting steps below.

  1. Type or copy and paste chrome://components into your browser's address bar, then press Enter or Return.

  2. Find Widevine Content Decryption Module in the list and click Check for update. If your browser doesn't have this option, download the latest version of Chrome from Google.

If your browser shows Status - Component updated, restart Chrome and try Netflix again.

If your browser shows Status - Component not updated, it means the component is already up to date.

  1. Follow Google's steps to uninstall Chrome from your computer.

  2. Using a different browser, follow steps to install the latest version of Google Chrome.

  3. Try Netflix again.

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