Netflix Error M7701-1003

If you get the error code M7701-1003 on your computer with the following message:

Pardon the interruption
We're having trouble playing Netflix. Please visit chrome://components, find "Widevine Content Decryption Module" and click on the "Check for update" button.

It means part of your browser needs to be updated, or is being blocked by a security setting or program. Follow the steps below to fix the problem.

Mac computer

Check your processor

  1. From the upper left corner of the screen, select the Apple iconapple.

  2. Select About This Mac.

  3. In the window that appears, find Chip or Processor.

    • If it reads Apple M1, you'll need to install Rosetta in order to watch Netflix. Visit Google Support for help.

    • If it doesn't read Apple M1, continue to the steps below.

Make sure your browser allows protected content

  1. Select the Chrome menu button from your browser toolbar.

  2. Select Settings.

  3. Scroll down and select Advanced.

  4. Under Privacy and security, select Site Settings.

  5. Select Protected Content and ensure you see Allow sites to play protected content (recommended).

    • If you do not see Allow sites to play protected content (recommended), select the toggle next to the Blocked message.

  6. Try Netflix again.

Are you using an official version of Chrome?

You may have installed a browser that poses as Google Chrome but is not a genuine version of the browser. To check your browser version:

  1. Select the Chrome menu button Android menu icon from your browser toolbar.

  2. Under Help, select About Google Chrome.

  3. Your version number will display.

Official Chrome releases will have version numbers with a '0' as the second set of digits (e.g., 59.0.x.x). If your browser version does not have a '0' as the second set of digits, we suggest that you get help from an IT professional to ensure your computer is safe. Some additional recommendations:

  • If you have anti-virus or anti-malware software on your computer, perform a complete system scan.

  • Only open Chrome from the Windows Start menu.

  • Install Chrome from the official download page. Be sure you are using the correct Chrome shortcut to open the browser.

Make sure your browser is supported

Netflix requires the following browser versions to stream successfully.

  • Google Chrome version 64 or later on Windows 7 or later, Mac OS X 10.10 or later (Mavericks), Chrome OS, or Linux*

  • Internet Explorer 11 or later on Windows 8.1 or later

  • Microsoft Edge on Windows 10

  • Mozilla Firefox version 59 or later on Windows 7 or later or Mac OS X 10.10 or later (Yosemite)

    • Supported on stable, official release builds from Mozilla. Non-Mozilla builds are not supported.

  • Opera version 47 or later on Windows 7 or later or Mac OS X 10.10 or later (Yosemite)

  • Safari on Mac OS X 10.10 or later (Yosemite)

    • Supported on all 2012 or later models and select 2011 models

Note:
It's possible that some unsupported browser versions may continue to function, but we can't guarantee the Netflix experience on those browsers.

*Due to the many configurations of Linux available, customer support is unable to help with troubleshooting issues on Linux devices.

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, type chrome://components and press Enter or Return on your keyboard.

  2. Locate the Widevine Content Decryption Module component.

    • If the Widevine Content Decryption Module is not listed under chrome://components, check to make sure you are using on official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. Follow the steps in Google's support article to uninstall the Chrome browser.

  2. Once you have completed uninstalling the Chrome browser, follow the steps in Google's support article to install the Chrome browser.

  3. Once Chrome is installed, try Netflix again.

What to do next

If you have completed the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use an alternate browser to continue watching Netflix.

Windows computer

Make sure your browser allows protected content

  1. Select the Chrome menu button from your browser toolbar.

  2. Select Settings.

  3. Scroll down and select Advanced.

  4. Under Privacy and security, select Site Settings.

  5. Select Protected Content and ensure you see Allow sites to play protected content (recommended).

    • If you do not see Allow sites to play protected content (recommended), select the toggle next to the Blocked message.

  6. Try Netflix again.

Are you using an official version of Chrome?

You may have installed a browser that poses as Google Chrome but is not a genuine version of the browser. To check your browser version:

  1. Select the Chrome menu button Android menu icon from your browser toolbar.

  2. Under Help, select About Google Chrome.

  3. Your version number will display.

Official Chrome releases will have version numbers with a '0' as the second set of digits (e.g., 59.0.x.x). If your browser version does not have a '0' as the second set of digits, we suggest that you get help from an IT professional to ensure your computer is safe. Some additional recommendations:

  • If you have anti-virus or anti-malware software on your computer, perform a complete system scan.

  • Only open Chrome from the Windows Start menu.

  • Install Chrome from the official download page. Be sure you are using the correct Chrome shortcut to open the browser.

Make sure your browser is supported

Netflix requires the following browser versions to stream successfully.

  • Google Chrome version 64 or later on Windows 7 or later, Mac OS X 10.10 or later (Mavericks), Chrome OS, or Linux*

  • Internet Explorer 11 or later on Windows 8.1 or later

  • Microsoft Edge on Windows 10

  • Mozilla Firefox version 59 or later on Windows 7 or later or Mac OS X 10.10 or later (Yosemite)

    • Supported on stable, official release builds from Mozilla. Non-Mozilla builds are not supported.

  • Opera version 47 or later on Windows 7 or later or Mac OS X 10.10 or later (Yosemite)

  • Safari on Mac OS X 10.10 or later (Yosemite)

    • Supported on all 2012 or later models and select 2011 models

Note:
It's possible that some unsupported browser versions may continue to function, but we can't guarantee the Netflix experience on those browsers.

*Due to the many configurations of Linux available, customer support is unable to help with troubleshooting issues on Linux devices.

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, type chrome://components and press Enter or Return on your keyboard.

  2. Locate the Widevine Content Decryption Module component.

    • If the Widevine Content Decryption Module is not listed under chrome://components, check to make sure you are using on official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. Follow the steps in Google's support article to uninstall the Chrome browser.

  2. Once you have completed uninstalling the Chrome browser, follow the steps in Google's support article to install the Chrome browser.

  3. Once Chrome is installed, try Netflix again.

What to do next

If you have completed the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use an alternate browser to continue watching Netflix.