Netflix says 'Sorry we could not reach the Netflix service. (-103)'
If you see an error on your Amazon Fire TV that says
Sorry we could not reach the Netflix service (-103)
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Clear Netflix data
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From the Fire TV home screen, open Settings.
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Choose Applications > Manage All Installed Applications.
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Scroll down and choose Netflix.
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Choose Clear Data.
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Try Netflix again.
Reinstall the Netflix app
To uninstall Netflix:
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Using your Fire TV remote, press Home .
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Go to the Netflix app, then press Options .
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Select Uninstall.
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Select Uninstall again to confirm.
To reinstall Netflix:
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Using your Fire TV remote, press the Netflix button.
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Select Download, then select Open.
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Try Netflix again.