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Netflix says 'Sorry we could not reach the Netflix service. (-103)'

If you see an error on your Amazon Fire TV that says

Sorry we could not reach the Netflix service (-103)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

When you clear Netflix app data, you'll be signed out of your account. Make sure you have your login and password ready to sign back in.

  1. Press the Home button on your Amazon Fire TV remote.

  2. On the right side of the screen, select Settings .

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Scroll down and select Netflix.

  6. Select Clear Data.

  7. Try Netflix again.

If you uninstall Netflix, you'll be signed out. Make sure you have your login and password ready to sign back in.

To uninstall Netflix:

  1. Press the Home  button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Select Netflix from the list.

  6. Select​ Uninstall, then Confirm.

To reinstall Netflix:

  1. Press the Netflix button on your Amazon Fire TV remote.

  2. Select Download.

  3. Try Netflix again.

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