Netflix Error M7702-1003

If you get the error code M7702-1003 on your computer with the following message:

Pardon the interruption
We're having trouble playing Netflix. Please visit chrome://components, find "Widevine Content Decryption Module" and click on the "Check for update" button.

It means part of your browser needs to be updated, or is being blocked by a security setting or program. Follow the steps below to fix the problem.

Make sure your browser allows protected content

  1. From the Chrome toolbar, click Menu .

  2. Select Settings.

  3. Scroll down and click Advanced.

  4. Under Privacy and security, click Site Settings.

  5. Select Protected Content and make sure you see Allow sites to play protected content (recommended).

    • If you don't see Allow sites to play protected content (recommended), turn on the switch next to the Blocked message.

  6. Try Netflix again.

Update Google Chrome

  1. In the upper right corner of your browser, select Menu .

  2. Select Help.

  3. Select About Google Chrome.

  4. Chrome will show the current version and automatically install any updates.

  5. Select Relaunch.

  6. Try Netflix again.

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, enter chrome://components and press Enter or Return on your keyboard.

  2. Find the Widevine Content Decryption Module component.

    • If it isn't listed, make sure you're using an official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. To uninstall the Chrome browser, follow the steps from Google Chrome Help.

  2. After Chrome is uninstalled, install Google Chrome again.

  3. Once Chrome is installed, try Netflix again.

What to do next

If you complete the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use a different browser to watch Netflix.