Netflix Error M7702-1003

You might get the error code M7702-1003 with this message:

Pardon the interruption
We're having trouble playing Netflix. Please visit chrome://components, find "Widevine Content Decryption Module" and click on the "Check for update" button.

It means part of your browser needs to be updated, or a browser setting stopped Netflix from playing.

To fix the problem:

Make sure your browser can play protected content

  1. Type or copy and paste chrome://settings/content/protectedContent into the address bar, then press Enter or Return.

  2. Turn on Sites can play protected content, then try Netflix again.

Or:

  1. In the upper right corner of your browser, click More Chrome Menu Icon.

  2. Click Settings > Privacy and security > Site settings.

  3. Under Content, click Additional content settings > Protected content IDs.

  4. Turn on Sites can play protected content, then try Netflix again.

Update Google Chrome

  1. In the upper right corner of your browser, click More .

  2. Click Help > About Google Chrome.

  3. Wait while Chrome automatically checks for new updates.

  4. If an update is available, click Relaunch.

  5. Try Netflix again.

Update Chrome's content protection feature

  1. Type or copy and paste chrome://components into your browser's address bar, then press Enter or Return.

  2. Find Widevine Content Decryption Module in the list and click Check for update. If your browser doesn't have this option, download the latest version of Chrome from Google.

If your browser shows Status - Component updated, restart Chrome and try Netflix again.

If your browser shows Status - Component not updated, it means the component is already up to date.

Reinstall Google Chrome

  1. Follow Google's steps to uninstall Chrome from your computer.

  2. Using a different browser, follow steps to install the latest version of Google Chrome.

  3. Try Netflix again.

What to do next

If you complete the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use a different browser to watch Netflix.

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