Netflix Error M7702-1003

If you experience the error code M7702-1003 on your computer, it typically points to a component on your browser that needs to be updated or that is being blocked by a security setting or program. Follow the troubleshooting steps below to resolve the issue.

Ensure your browser allows protected content

  1. Select the Chrome menu button from your browser toolbar.

  2. Select Settings.

  3. Scroll down and select Advanced.

  4. Under Privacy and security, select Site Settings.

  5. Select Protected Content and ensure you see Allow sites to play protected content (recommended).

    • If you do not see Allow sites to play protected content (recommended), select the toggle next to the Blocked message.

  6. Try Netflix again.

Update Google Chrome

  1. Select the Menu icon from the upper right corner of your browser.

  2. Select Help.

  3. Select About Google Chrome.

  4. Chrome will display the current version and automatically install available updates.

  5. Select Relaunch to complete the update.

  6. Try Netflix again.

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, type chrome://components and press Enter or Return on your keyboard.

  2. Locate the Widevine Content Decryption Module component.

    • If the Widevine Content Decryption Module is not listed under chrome://components, check to make sure you are using on official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. Follow the steps in Google's support article to uninstall the Chrome browser.

  2. Once you have completed uninstalling the Chrome browser, follow the steps in Google's support article to install the Chrome browser.

  3. Once Chrome is installed, try Netflix again.

What should I do next?

If you have completed the steps above but are still experiencing this error, antivirus or firewall security software may be preventing Chrome's content protection feature - the Widevine Content Decryption Module - from updating successfully. Contact your security software manufacturer or a trusted IT professional for further assistance.

If your security software manufacturer or an IT professional is unable to help, you will need to use an alternate browser to continue watching Netflix.