Static when watching on Windows computer
If you see static when you watch Netflix on a Windows computer with multiple monitors, follow the troubleshooting steps below.
Windows 10
Adjust your display settings
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Right-click the desktop.
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Select Display Settings.
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Select Advanced Display Settings.
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Select Display Adapter Properties.
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Select the Monitor tab.
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Select Screen refresh rate.
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Select a screen refresh rate of 120 Hz or lower.
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Select Apply.
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Try Netflix again.
Troubleshoot your monitor setup
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Bypass any HDMI converters by connecting your monitor directly to your computer.
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If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.
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If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.
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If you only experience this error with one monitor, you may have a copy protection issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.
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Windows 11
Adjust your display settings
-
Right-click the desktop.
-
Select Display Settings.
-
Select Advanced Display Settings.
-
Select Display Adapter Properties.
-
Select the Monitor tab.
-
Select Screen refresh rate.
-
Select a screen refresh rate of 120 Hz or lower.
-
Select Apply.
-
Try Netflix again.
Troubleshoot your monitor setup
-
Bypass any HDMI converters by connecting your monitor directly to your computer.
-
If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.
-
If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.
-
If you only experience this error with one monitor, you may have a copy protection issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.
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