I'm getting static on one or more monitors on my Windows computer.

If you're seeing static when you watch Netflix on a Windows computer with multiple monitors, it typically indicates an issue with your primary monitor's refresh rate. Follow the troubleshooting steps below to resolve the issue.

Windows 7

Adjust your display settings

  1. Select the Start button.

  2. Select the Control Panel.

  3. Under Appearance and Personalization, select Adjust screen resolution.

  4. Select Advanced Settings.

  5. Select the Monitor tab.

  6. Select Screen refresh rate.

  7. Select a screen refresh rate of 120 Hz or lower.

  8. Select Apply.

  9. Try Netflix again.

Troubleshoot your monitor setup

  1. Bypass any HDMI converters by connecting your monitor directly to your computer.

  2. If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

  3. If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.

    • If you only experience this error with one monitor, you may have an HDCP issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.

Windows 8

Adjust your display settings

  1. Right-click the desktop.

  2. Select Screen resolution.

  3. Select Advanced Settings.

  4. Select the Monitor tab.

  5. Select Screen refresh rate.

  6. Select a screen refresh rate of 120 Hz or lower.

  7. Select Apply.

  8. Try Netflix again.

Troubleshoot your monitor setup

  1. Bypass any HDMI converters by connecting your monitor directly to your computer.

  2. If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

  3. If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.

    • If you only experience this error with one monitor, you may have an HDCP issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.

Windows 10

Adjust your display settings

  1. Right-click the desktop.

  2. Select Display Settings.

  3. Select Advanced Display Settings.

  4. Select Display Adapter Properties.

  5. Select the Monitor tab.

  6. Select Screen refresh rate.

  7. Select a screen refresh rate of 120 Hz or lower.

  8. Select Apply.

  9. Try Netflix again.

Troubleshoot your monitor setup

  1. Bypass any HDMI converters by connecting your monitor directly to your computer.

  2. If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

  3. If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.

    • If you only experience this error with one monitor, you may have an HDCP issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.