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Netflix Error F7701-1003

If you get the error code F7701-1003 on your computer with this message:

Pardon the interruption
We're having trouble playing Netflix. Please make sure you're using the latest version of Firefox and try again.

It means there may be an issue with your browser's digital rights management software. Follow these steps to fix the problem.

Restart your browser

  1. Quit your browser.

  2. Reopen your browser.

  3. Try Netflix again.

Turn on browser history

  1. From the upper right corner, select Menu menu .

  2. Select Settings.

  3. From the left, select Privacy & Security.

  4. Scroll down to History. Next to Firefox will, select the drop-down menu.

  5. Choose Remember history, then select Restart Firefox now.

  6. Try Netflix again.

Refresh Firefox

Note:
If you complete this step, you will lose browser preferences such as extensions and themes, website permissions, and toolbar customization.

  1. From the upper right corner of your browser, click Menu menu icon .

  2. Click Help or the help icon firefox help icon.

  3. Click Troubleshooting information.

  4. Click Refresh Firefox.

  5. Once the refresh is complete, try Netflix again.

Update Firefox

  1. Select Firefox from the menu bar.

  2. Select About Firefox. This will check for updates and download any that are available.

  3. Once updates are complete, select Restart Firefox to Update.

  4. Try Netflix again.

If you encounter any issues updating Firefox, please refer to Mozilla's Update Failed support page.

Make sure DRM content is enabled

  1. From the upper right corner of your browser, select Menu .

  2. Select Options.

  3. From the menu on the left, select Content.

    • If you don't see Content, select General and scroll down to Digital Rights Management (DRM) Content.

  4. Uncheck, then recheck the box next to Play DRM content.

    • If the box next to Play DRM content wasn't checked, check it before continuing.

  5. Restart Firefox and try Netflix again.

Update Firefox's content protection feature

  1. From the upper right corner of your browser, select the Menu icon.

  2. Select Addons.

  3. Navigate to the Plugins tab.

  4. Find the Widevine Content Decryption Module provided by Google, Inc. Right-click on it, and select Find Updates.

    • If you see the message Widevine Content Decryption Module provided by Google, Inc. will be installed shortly, you may need to wait a moment for it to install.

  5. Make sure Always Activate is selected from the drop-down menu next to the Widevine Content Decryption Module.

  6. Try Netflix again.

Check Firefox version

Netflix doesn't work on custom versions of Firefox. To be sure you're using an official version, download a supported version.

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