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Netflix Error F7701-1003

If you experience the error code F7701-1003 on your computer, often accompanied by the following message:

Whoops, something went wrong...
Playback Error
There appears to be a problem with Firefox that is preventing Netflix from starting playback.

It typically indicates an issue with your browser's Widevine Content Decryption Module (CDM). Follow the troubleshooting steps below to resolve the issue.

Steps for Windows
Steps for Mac

Are you using a work, school, or public computer?

The computer's administrator may have prevented you from installing the necessary software to play Netflix. Contact your computer administrator for assistance.

Turn off private browsing

  1. Close the Firefox browser and reopen it.

  2. Try Netflix again.

Enable cookies in Firefox

  1. Select the Menu icon menu from the upper right corner.

  2. Select Options.

  3. Select Privacy & Security from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Ensure DRM content is enabled

  1. Select the Menu icon from the upper right corner of your browser.

  2. Select Options.

  3. Select Content from the menu on the left.

    • If you do not see Content, select General and scroll down to Digital Rights Management (DRM) Content.

  4. Uncheck, then recheck the box next to Play DRM content.

    • If the box next to Play DRM content was not checked, check it before continuing.

  5. Restart Firefox and try Netflix again.

Update Firefox's content protection feature

  1. Select the Menu icon from the upper right corner of your browser.

  2. Select Addons.

  3. Navigate to the Plugins tab.

  4. Find the Widevine Content Decryption Module provided by Google, Inc., right-click on it, and select Find Updates.

    • If you see the message Widevine Content Decryption Module provided by Google, Inc will be installed shortly, you may need to wait a moment for it to install.

  5. Ensure Always Activate is selected from the drop-down menu next to the Widevine Content Decryption Module.

  6. Try Netflix again.

Update Firefox

  1. Select Firefox from the menu bar.

  2. Select About Firefox. This will check for updates and download any that are available.

  3. Once updates are complete, select Restart Firefox to Update.

  4. Try Netflix again.

If you encounter any issues updating Firefox, please refer to Mozilla's Update Failed support page.

Are you using an official Mozilla version of Firefox?

Custom versions of Firefox are not supported. To ensure you are using a version of Firefox that has been officially released by Mozilla, download a supported version from mozilla.org/firefox.

Refresh Firefox

Note:
If you complete this step, you will lose modified browser preferences such as extensions and themes, website permissions, and toolbar customization.

  1. Select the Menu icon menu icon from the upper right corner of your browser.

  2. Select Help or firefox help icon.

  3. Select Troubleshooting information.

  4. Select Refresh Firefox.

  5. Once the refresh is complete, try Netflix again.

Are you using a work, school, or public computer?

The computer's administrator may have prevented you from installing the necessary software to play Netflix. Contact your computer administrator for assistance.

Turn off private browsing

  1. Close the Firefox browser and reopen it.

  2. Try Netflix again.

Enable cookies in Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Preferences.

  3. Select Privacy & Security from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Ensure DRM content is enabled

  1. Select the Menu icon from the upper right corner of your browser.

  2. Select Preferences.

  3. Select Content from the menu on the left.

  4. Uncheck, then recheck the box next to Play DRM content.

    • If the box next to Play DRM content was not checked, check it before continuing.

  5. Restart Firefox and try Netflix again.

Update Firefox's content protection feature

  1. Select Tools from the upper left corner of your browser.

  2. Select Add-ons.

  3. Select Plugins.

  4. Find the Widevine Content Decryption Module provided by Google, Inc., right-click on it, and select Find Updates.

    • If you see the message Widevine Content Decryption Module provided by Google, Inc will be installed shortly, you may need to wait a moment for it to install.

  5. Ensure Always Activate is selected from the drop-down menu next to the Widevine Content Decryption Module.

  6. Try Netflix again.

Update Firefox

  1. Select Firefox from the menu bar.

  2. Select About Firefox. This will check for updates and download any that are available.

  3. Once updates are complete, select Restart Firefox to Update.

  4. Try Netflix again.

If you encounter any issues updating Firefox, please refer to Mozilla's Update Failed support page.

Are you using an official Mozilla version of Firefox?

Custom versions of Firefox are not supported. To ensure you are using a version of Firefox that has been officially released by Mozilla, download a supported version from mozilla.org/firefox.

Refresh Firefox

Note:
If you complete this step, you will lose modified browser preferences such as extensions and themes, website permissions, and toolbar customization.

  1. Select the Menu icon menu icon from the upper right corner of your browser.

  2. Select Help or firefox help icon.

  3. Select Troubleshooting information.

  4. Select Refresh Firefox.

  5. Once the refresh is complete, try Netflix again.