Netflix Error F7701-1003

We're having trouble playing Netflix.
Please make sure you're using the latest version of Firefox and try again.

This error happens when settings on your browser stop Netflix from playing, or your browser needs an update.

To fix the problem:

Turn on browser history

  1. From the upper right corner, select Menu menu .

  2. Select Settings.

  3. From the left, select Privacy & Security.

  4. Scroll down to History. Next to Firefox will, select the drop-down menu.

  5. Choose Remember history, then select Restart Firefox now.

  6. Try Netflix again.

Update Firefox

  1. In the upper right corner of the browser, click More more button.

  2. Click Settings, then scroll down to Firefox Updates.

  3. Click Restart to Update Firefox. If you see the message "Firefox is up to date," your browser is already on the latest version.

  4. Try Netflix again.

If you have trouble updating Firefox or get an Update Failed error, follow Mozilla's steps to fix a software update issue.

Restart your browser

  1. Quit your browser.

  2. Reopen your browser.

  3. Try Netflix again.

Make sure DRM content is turned on

  1. In the upper right corner of the browser, click Menu menu button.

  2. Click Settings.

  3. Scroll down to Digital Rights Management (DRM) Content.

  4. Make sure Play DRM-controlled content is checked. If it isn't, click the box to turn it on.

  5. Restart Firefox, then try Netflix again.

Update Firefox content plugins

  1. In the upper right corner of the browser, click Menu more button.

  2. Click Add-ons and themes, then click Plugins.

  3. From the right, click Settings settings button, then click Check for Updates.

  4. Install any available updates, then try Netflix again.

Use an official version of Firefox

This error can happen if a custom version of Firefox is installed on your computer.

To make sure you're using an official version:

  1. Follow the steps to uninstall Firefox from your computer.

  2. Download and install the latest official version of Firefox:

  3. Try Netflix again.

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